Technical Support Specialist - Toronto, Canada - Mortgage Marketing Animals

Description

• Create an amazing onboarding experience for all new clients.
• Lead daily live kickstart and CRM / AI customer support calls to assist new and advanced customer needs.
• Provide a quick response to all support requests and inquiries.
• Cultivate and maintain excellent client relationships with a focus on client retention.
• Provide support to clients and offer solutions that can help them solve problems in their business.
• Help with other desk tickets, chat support, and basic customer support as needed.
• Log customer activity cases, track activity, and report to the Support Team Director.
• Attend and participate in team and company meetings.

• 2+ years of experience in software client support and retention roles.
• Previous experience working with CRMs and Artificial Intelligence.
• Previous experience working with Go High Level and Chat GPT is a plus.
• Passion for providing a superior client experience.
• Strong sense of urgency and ability to multitask.
• Experience effectively handling customer complaints and providing resolution for technical software issues.
• Ability to connect quickly and build relationships with clients.
• Comfortable with phone communication, messaging platforms, and leading calls on Zoom.
• Displays impeccable interpersonal, time management, organizational, and customer service skills.
• Proficient computer skills and knowledge of Microsoft Office.
• Enjoys being part of a team.

We are pioneering the future of marketing, content, social media, and daily newsletters, leveraging the power of Artificial Intelligence to deliver engaging, entertaining, and highly valuable content straight to our subscribers' inboxes every day.

We are on a mission to revolutionize the digital content landscape, and we are looking for a dynamic and innovative individual to lead this endeavor.