Housekeeping Supervisor - Headingley, Canada - Best Western Plus Winnipeg West

Best Western Plus Winnipeg West

Verified Company

Headingley, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Please note there are no bus routes to the hotel. A vehicle will be needed for this position.

Job Summary:

Oversees the operation of the housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.

Must have a class 5 driver's license - No Bus Routes to the Property

Job Duties:

Inspect guest rooms and public areas for compliance with established cleanliness maintenance and to reach the standards of delivering higher quality of rooms that will positively impact our overall guest experience and our Guest Voice Cleanliness
Supervises or in directing the work activities of housekeeping staff.
Provides training (including safety training) to all housekeeping personnel as directed by management.
Ensures adherence to company quality standards by inspecting rooms, including deep cleans.
Distributes keys and work assignments to staff.
Addresses guest complaints regarding housekeeping services or equipment.
Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.
Completes followup on vacant or occupied rooms.
Prepares work schedules for staff based on projected occupancy.
Creates a service environment focused on the guest, with a passion for high standards in cleanliness.

Responds promptly to customer needs.

Identifies and resolves problems in a timely manner, and develops alternative solutions.
Maintains lost and found.
Performs room attendant duties, when required.
Performs other duties as assigned.

Qualifications:

High school diploma or equivalent.
Two years prior hotel housekeeping experience. Supervisory experience preferred.
Excellent verbal and written communication skills required.
Must be detailoriented and organized.
Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
Must be highly serviceoriented.
Ability to work a flexible schedule, including weekends and holidays.