Reservations and Customer Service Agent - Etobicoke, Canada - Jonview Canada

Jonview Canada

Verified Company

Etobicoke, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

VALUES:

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.

WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

WE GO BEYOND our responsibilitiesto our customers, our colleagues, society, and the environment.

Title:
Reservations & Customer Service Agent (Bilingual)

Description:

Responsibilities

Process new reservations, cancellations, and amendments to existing reservations
Respond to queries regarding itineraries, products, and services from clients, and suppliers
Build relationships with key clients
Provide passenger assistance
Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
Proof reservations to ensure the accuracy and smooth running of booked itineraries
Respond to complaints posttravel
Assist in the completion of any projects, as assigned

Position Requirements:

Must be able to communicate effectively orally & written in French
Post-Secondary School Education
Tourism experience is an asset
Ability to work under pressure and multitask

-
Must be able to work evenings and weekends:

Strong attention to detail and autonomy
Dedicated to a high level of customer service
Able to plan, organize and set priorities & manage processes

Job Types:
Full-time, Permanent

Salary:
From $40,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Life insurance
Onsite parking
Profit sharing
RRSP match
Tuition reimbursement
Vision care
Work from home

Schedule:

8 hour shift
Evening shift
Monday to Friday
Weekend availability

Application question(s):

Are you authorized to work in Canada?
Are you available to work evenings and weekends?
What are your salary expectations?
Where are you currently located? This position is remote but includes working from our Toronto office 1 day a week (if you are located in Toronto).

Experience:

- tourism/hospitality: 2 years (preferred)