Manager On Duty/ Relief Night Manager - Richmond, Canada - Radisson Hotel Vancouver Airport

Description

Radisson Hotel Vancouver Airport

• Supervisory
• Full Time |
• Permanent
• 8181 Cambie Road Richmond
• 1 position available
• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Posted on November 7, 2023

Reporting to the Front Office Manager in the new position of Manager on Duty/Relief Night Manager, works alongside Guest Services team to ensure a smooth delivery of customer service and to exceed guest expectations in accordance with brand standards.

The Manager on Duty/Relief Night Manager works a variety of shifts including mornings, afternoons and night shift and assists in overseeing the overall administration of the Front Office Department and Bell Desk.

The scope of the position:

• Exercise leadership and provide support to team members while promoting work efficiency and productivity.
• Participate in the development and implementation of strategies for Front Office, Bell Desk, parking, etc. that support the achievement of the Hotel's goals.
• Create the first impression by supervising the main entrance, lobby, bell, parking, and Front Office areas.
• Actively engage in managing guest satisfaction and resolving guest issues.
• Effectively maintain the departmental database, filing system, and inventory.
• Participate in the development and implementation of processes and procedures for assigned departments that support achievement of service and financial goals.
• Produce regular reports using inhouse property management system and Microsoft Office.
• Analyze reports in order to develop an informative database for decisionmaking and to communicate upcoming business throughout Hotel.
• Analyze business forecasts and schedule shifts accordingly.
• Ensure that Front Desk handles billing and cash in accordance with hotel standards.
• Plan and coordinate hotel housing activities by working closely with Sales & Catering and Housekeeping.
• Monitor and championing the Radisson Reward program.
• Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Assist with orientation and training for new team members.

Responsibilities & Qualifications:

• A diploma or degree in Hospitality Management or related supervisory work experience
• An overall understanding and experience in Front Office Operations
• Experience with Opera and Medallia is an asset
• Strong use of Microsoft Office
• Basic knowledge of computer systems
• Must live in the Greater Vancouver Area

All employees are required to be vaccinated for Covid19.


Salary/Wage:

$46000 starting


Other Perks/Benefits:

Extended Health Benefits Paid vacation Vehicle parking onsite Employee and Friends and Family room rates when travelling


Job Application Process:

Please submit your resume by clicking the button below or fax it to We thank all applicants; however, only finalists will be contacted.