Clerical Assistant Clinics Therapeutic Endoscopy - Toronto, Canada - Unity Health Toronto

Unity Health Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RESPONSIBILITIES:
Reporting directly to the Clinical Leader/Manager, the Clerical Assistant is an intregral member of the Endoscopy Team and Gastroenterology and General Sugery and will be responsible for performing a broad range of administrative, secretarial, and support services for the both Units as a highly organized, self-motivated, results-oriented individual, you will be accountable to:

Provide reception for patients/families and staff members.
Meet and register patients for Endoscopic procedures.
Manage all incoming and outgoing telephone calls and faxes and operates a multiline telephone. Triage calls as appropriate to team members in a timely manners
Register and preregister all patients in the computer system
Assemble and prepare patient's charts and ensuring strict confidentiality of patient records.
Participate in quality improvement projects.
Submits post case data meeting coding requirements.
Act as a resource to other team members, providing assistance, orientation and collaboration to minimize/eliminate problems and duplication of tasks.
Attend and participate in staff meetings, when required.
Collaborate with centralized departments to obtain patient services e.g. housekeeping, volunteer services, translation services, telecommunications, engineering, etc.
Responsible for other duties as required.
Works with and assists all members of the endoscopy team

QUALIFICATIONS:

Graduate of a recognized Office Administration Program or equivalent experience.
Must have Medical Terminology Certificate.
Previous clerical experience in the health care setting.
Demonstrated computer knowledge with proven aptitude in Word, Excel, Access, Groupwise, Hospital Registration System, Clinical Database with a willingness to continually upgrade skills as required.
Previous experience with procedural booking systems an asset.
Excellent communication skills, both verbal and written to communicate with patients, families and team members and exercise good judgement in a pleasant, effective, tactful manner.
Excellent time management and organization skills to work with a high volume of patients and competing priorities.
Excellent customer service skills with proven success working as part of a team.
Demonstrated commitment to and understanding of the policies, procedures and mission and values of St. Michael's Hospital.
Excellent attendance record.