Clinic Floor Manager - Toronto, Canada - Padra Medical Clinic
2 weeks ago
Description
Company Overview:
Padra Clinic is a renowned cosmetic clinic specializing in hair transplantation and cosmetic procedures.
Headquartered in Kuwait, Padra has a strong presence in the Middle East through its existing branches in Kuwait, Dubai, and Qatar, and is expanding its presence globally with a pending opening in Toronto, Ontario, along with further planned openings in North America.
Padra is committed to providing exceptional patient care and delivering outstanding results.Position Summary:
As a Clinic Floor Manager you will play a crucial role in ensuring the seamless operation of our clinic floor.
Responsibilities:
Staff Supervision and Training:
- Lead and supervise a team of clinical and administrative staff, including hair technicians, nurses, and receptionists.
- Provide guidance, training, and ongoing support to ensure staff members deliver exceptional service and maintain a professional demeanor.
Patient Experience and Care:
- Ensure that every patient receives personalized care and attention.
- Address patient inquiries, concerns, and feedback promptly and professionally, striving to exceed their expectations at every interaction.
- Collaborate with staff to ensure optimal treatment outcomes and patient satisfaction.
Operational Excellence:
- Oversee daytoday clinic operations, including scheduling, appointment management, and patient flow optimization.
- Maintain a clean, organized, and welcoming environment in accordance with regulatory standards and best practices.
- Implement quality control measures to uphold the clinic's reputation for excellence and safety in hair transplant procedures.
Inventory and Equipment Management:
- Manage inventory levels of medical supplies, equipment, and specialized tools.
- Coordinate with suppliers and vendors to ensure timely procurement and maintenance of essential resources.
- Conduct regular inspections and maintenance checks on equipment to ensure proper functionality and safety compliance.
Marketing and Client Relations:
- Collaborate with the marketing team to develop promotional strategies and campaigns aimed at attracting new clients and retaining existing ones.
- Foster strong relationships with clients, addressing their needs and concerns to build trust and loyalty to the clinic.
Qualifications:
- Bachelor's degree in healthcare administration, business management, or a related field (preferred).
- Previous experience in a healthcare or aesthetics setting, with a focus on patient care and client services.
- Knowledge of hair restoration techniques and procedures is a plus but not required.
- Exceptional interpersonal skills with the ability to communicate effectively with diverse stakeholders, including patients, staff, and medical professionals.
- Strong leadership abilities with a track record of effectively managing teams and fostering a positive work environment.
- Detailoriented with excellent organizational and time management skills.
- Commitment to upholding the highest ethical and professional standards in all aspects of clinic operations.
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