Implementation Lead - Toronto, Canada - Rogers Communications

Rogers Communications

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes.

From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed.

We offer Canada's largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada.

We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

As an implementation lead within the Business System team, you will be responsible to work on multiple projects and support various system used within Rogers Business such as Salesforce, Marketing Cloud, Pardot, and Business self-serve tools.

What you will do:

Work on projects within the Business System team
Understand end to end business process of our sales, service, and marketing teams.
Work with Portfolio Managers and business stakeholder to validate requirements & processes.
Develop Impact Assessment based on technical capabilities and user impact assessments for monthly releases
Develop test cases and challenge where necessary to ensure all customer & user experience scenarios are covered
Support report requests related to business adoption of capabilities launched
Data gathering including TMA studies (as required)
Review post launch release and do sanity checks on released capabilities and log defects in Jira (as applicable)
Report post release enhancements via the enhancement submission form
Support Change prime during launches on creating job aids & supporting documentation for both internal and external users
Create demos recordings for upcoming functionality
Support Business teams, E&A and influencers on completing operational Impact assessments and launch playbook
Support Office hours during launches
Responsible to support Playbook to ensure launch activities are complete

What you will bring:

Have a solid understanding of the Salesforce ecosystem and other tools being used by our business stakeholders.
Experience with Agile framework.
Experience analyzing data and identifying areas of improvement
Working knowledge of Rogers for Business Wireline, Cable and Fibre, systems, tools and processes and organizational structure
Selfmotivated and able to "hit the ground running" and utilize their reporting experience to learn new processes and systems quickly
Capable of understanding complex processes with limited guidance
Excellent organizational skills with the ability to adapt with evolving responsibilities.
Able to prioritize their workload with mínimal direction while taking into consideration the priorities of the department and organization as a whole
Strong verbal and written communications skills
Strong communication skills.
Goal oriented selfstarter who can work independently as well as in a team environment with mínimal supervision and has an appetite for continuous learning
Comfortable working under pressure in a fastpaced environment

Schedule:
Full time

Shift:
Day

Length of Contract:
Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (WFH), Toronto, ON

Travel Requirements:
Up to 10%

Posting Category/Function:
Project Management & Sales

Requisition ID: 267052

Together, we'll make more possible, and these six shared values guide and define our work: