Service Desk Co-op - Oakville, Canada - Softchoice

Softchoice

Verified Company

Oakville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The co-op program at Softchoice exists to provide real life business experience for students. Our co-op students are hired for the fresh ideas and wealth of knowledge they bring to our Softchoice teams.

In turn, the teams provide students with experiences that challenge them, enable them to make a difference and provide impactful solutions to the business.

As a member of a dynamic, high-performing team, we are looking for co-op students who are hungry to learn and approaches each day excited to make an impact.

Service Desk Co-op - Remote & On-Site

The successful Service Desk co-op will primarily work out of the Oakville office, providing technical assistance and troubleshooting to Softchoice employees and supporting the Service Desk team through essential tasks such as imaging, inventory and asset management, and ad hoc special projects.

You'll get a great feel for what it's like to work in a busy Service Desk environment supporting Softchoice employees across Canada and the US.

What you will be doing:

Support equipment provisioning for onboarding and existing employees
Image, Autopilot, Refurbish and set up PC's for new and existing employees
Troubleshoot computer hardware, software, printers, phones, and other peripheral equipment as required. Some of these technologies include VPN, desktops, laptops, mobile phones, MS Office, and MS Windows
Followup on outstanding incidents and escalations to ensure timely and effective resolution
Can lift computers, printers, fax machines, etc. to other parts of the office
Add new users and perform changes to user accounts in Active Directory and Exchange
Enrollment in an Information Technologyrelated program, specializing in Internet Communication Technology, Hardware/Software troubleshooting or Computer Systems Technology at the junior or intermediate level
Excellent interpersonal and time management skills
Ability to work onsite in the Oakville location 3 days or more/week
Excellent organization and project management skills
A thirst for technology and an ambitious attitude
A solid understanding of the following:
Thorough understanding of the internet, i.e. how it's used, how to navigate within it
Microsoft Office 2010, 2013 and O36
Microsoft Windows 10
Windows Server, Active Directory, and Exchange
TCP/IP/DHCP/DNS and other technologies.

About Softchoice:

Softchoice is one of the largest IT solutions and Managed Services providers in North America We are an influential, growth-oriented organization determined to enable our people, our clients, our partners, and the communities we serve to realize their potential.

Our unique culture fosters a friendly, open-minded workplace where employees are encouraged to bring their whole selves to work.

As a member of a dynamic, high-performing team, each Softchoice employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact.

Why people love working here:

Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute, and has been certified as a Great Place to Work in the United States
We offer meaningful work and opportunities for career growth.
We offer an opportunity to build a career in the technology industry.
We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging.

People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.

Require an accommodation? We are ready to help:

Our commitment to your experience:

Before you start with us, we will conduct a criminal record check.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID:4602

EoE/M/F/Vet/Disability