Service Manager - Vaughan, Canada - Alta Equipment Group

Alta Equipment Group

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come work for the largest equipment dealer in North America Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team

We provide our employees with the following tools and resources to be successful:

Company paid cell phone
Paid vacation
Outstanding benefits package (Medical and Dental, plus much more)
Pension Plan with match
Competitive wages

Responsibilities:

The YIT Industrial Equipment Group is looking to bring on a full-time Service Manager to support the Woodbridge, ON location.

The purpose of your role is to lead the service team in Woodbridge and maintain the day-to-day functions of the department, while focusing on both financial and service levels.

The primary responsibilities of the position consist of, but are not limited to:

Promoting safety first and ensuring all safety protocols are followed
Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team
Building strong service relationships with customers to enhance the performance and profitability of the branch.
Monitoring the development and training of staff both internally and through dealer and industry courses
Developing strong relationships, working collaboratively and cross functionally with other departments
Hiring and retaining of technicians on staff
Regular meetings with respective teams to ensure alignment
Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services
Ensuring technicians are charging fair time to all work orders internally and externally
Managing department warranty matters
Tracking of PM Completion rates and 2nd segment work derived from PM's
Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization
Ensuring payroll for Technicians is submitted in a timely manner
Reviewing invoices and quotes to ensure accuracy
Maintain all current policies and procedures to ensure consistent operations across all branches
All other duties as assigned.

Desired Skills and Qualifications:

24 years of previous management experience preferred
Strong working knowledge of electric and liquid propane units
Good mechanical aptitude
Excellent written and verbal communication skills
Good customer relations and people skills
Ability to successfully manage others

Computer Skills

Hyster/Yale Contact Management, Sage Quest, PayTrace, Microsoft Word, Excel, and Outlook

Language Skills

Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands/Work Environment:

Physical/

Sensory Functions:

Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.

Lift and/or

Move Functions:
Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds

Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (nonweather)

About Alta:

Culture is Job #1.

Alta Equipment Group prides itself in living by our Guiding Principles:
Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team.

More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you.

Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential.

Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

What We Look For:

Other Opportunities at Alta:

Please visit our careers page at to view other openings that may be of interest to you