Virtual Engagement Associate - Toronto, Canada - Inizio Engage

Inizio Engage

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you have what it takes to break into the Pharmaceutical industry?

Inizio Engage is looking for an energetic and patient centric focused individual whom will deliver service goals on a monthly basis by building relationships with key influencers via the phone and/or digital platforms. The VEA must ensure that agreed client objectives are met or exceeded for both the client and Inizio Engage. They will be responsible for communicating with healthcare professionals on educating and detailing the unique product(s) and/or services for our clients.
Key Objectives:
Engagement with Healthcare Professionals (HCPs) and the clinic stakeholders by placing outbound phone calls on behalf of the client to deliver key service messages;
Research targets, identify the key players and generate interest with each interaction;
Selfsufficient and with the ability to assess business opportunities to properly manage their territory and meet call expectations;
Build rapport with customer through high quality interactions and identifying the customer and patient needs;
Respond to all customer inquiries in a timely manner;
Capture accurate key information discussed during calls in the Client Relationship Management System (CRM);
Manage relationships with the key influencers, client and all Inizio Engage business units through regular touch points to ensure program KPIs are delivered and to attain or exceed service goals;
Maintain existing business and promote additional services by providing insights and qualified opportunities to the direct manager and team in order to provide solutions to the client's needs;
Maintain a professional team environment and peer to peer communication;
To meet departmental fiscal year objectives;
Demonstrate the Inizio Engage values on a daily basis
Job Holder Specification:
Strong oral and written communication skills
College or Bachelor's degree preferred;
Energetic, selfmotivated and strong interpersonal skills;
Ability to collaborate with internal and external business units;
Innovative and strategic thinker;
Able to prioritize and plan territory coverage;
Business acumen and entrepreneurial skills;
Professionalism, autonomous and team player;
Excellent customer service and patient centric focused;
Tech and digital savvy, proficient in Microsoft Office.
What's in it for you?
Hybrid/Remote working
Break paid between Christmas and New Years
Health Benefits as of day 1 of employment
Length of Service Awards
Monthly Star Awards
Yearly ACE Awards
Referral bonus
Library of online training courses