Coordinator, Ecommerce Merchandising - Toronto, Canada - Toronto International Film Festival

Description

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox


Our mission:
To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it's unceded territory.

TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee.

We are grateful to work on this land.

We are currently hiring for the position of:
Coordinator, Ecommerce Merchandising (Contract)

Reporting to the Director, Digital & Ecommerce, the Ecommerce Merchandising Coordinator will support the development and implementation of a variety of merchandising, marketing, and advertising campaigns, focused on building TIFF's brand, TIFF Shop visibility, and supporting year-round and Festival programming.

RESPONSIBILITIES:
Shall include but not be limited to:

• Managing new product uploads, category & collection builds, product detail maintenance, cross-selling opportunities, and promotional activities of TIFF e-commerce site ).
• Implementing best practices for SEO, pricing policies, creative assets, inventory, and/or pre-orders.
• Managing planning execution of 365 merchandising plans for TIFF Shop e-commerce site, with support of Director of Digital & E-commerce
• Collaborating with in-store, marketing department and org-wide cross-functional teams on Integrated Campaign calendar planning
• Collaborating with other departments to provide strategic content for accounts to be shared across other e-commerce platforms (Social Media Marketing, Email, & Paid Social as examples).
• Coordinating execution of and timelines around development of product asset deliverables (e.g. photoshoots for own merch)
• Reporting on e-commerce performance including KPIs, inventory management, and campaign performance, providing data-driven insight on customer shopping behaviours and trends.
• Liaising with external vendors and coordinating with internal teams to gather supporting e-commerce details such as specs, asset delivery dates, and product images.
• Monitor inventory levels and coordinate with the shop team to ensure timely replenishment of stock.
• Ensure brand consistency and standards have been met.

Skills:

• Ability to manage relationships with multiple stakeholders both internal and external (programming, community partners, management, internal departments etc.).
• Exceptional project management skills, including attention to detail and delivering exceptional customer experiences.
• Ability to take on new projects and adapt to evolving departmental initiatives.
• Proficient knowledge of e-commerce best practices as they relate to product page layout, product description, SEO, search, keywords, pricing, UX & UI, checkout, creative imagery, and delivery including sizing, regulations, terms and conditions.
• Proficient in Google Suite, MS Office, Trello, Mailchimp, Shopify.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Experience with A/B testing and conversion rate optimization (CRO) techniques.
• Ability to thrive in a fast-paced, deadline-driven environment and adapt to changing priorities.
• Adaptable to a flexible work schedule including some evenings and weekends.
• Excellent written and oral skills.
• Strong passion and interest in the film and entertainment industry.

Effort:

• Concentrating for prolonged periods at computer terminals
• Providing service to several people or departments
• Working under many simultaneous deadlines

CONTRACT DATES:

• April 1st 2024- December 31st 2024

MINIMUM REQUIREMENTS:

• A post-secondary degree/certificate in marketing, business, or communications (preferred)
• Minimum 2 years marketing or retail/ecommerce experience, with a focus on execution of integrated marketing campaigns
• Experience working with Shopify strongly preferred
• Previous experience working in an arts & culture and/or film environment is considered an asset
• Previous experience working with cultural community outreach is considered an asset.

HOW TO SUBMIT & APPLICATION DEADLINE:

• All applications must be submitted online through TIFF's Career Centre.
• Please upload your cover letter and resumé as one PDF, before the deadline of March 15 th

CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.

TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position.

For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.

As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at or x2013.

We strive to provide reasonable accommodations whenever requested


Reference:
ECNJOBID in the application