Billing Customer Service Representative - Winkler, Canada - Valley Fiber

Valley Fiber
Valley Fiber
Verified Company
Winkler, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Are you interested in helping Manitobans get connected to the province's leading Internet Service Provider? You can help people become more connected than ever with Valley Fiber Ltd.

Valley Fiber Ltd is a full-service company offering dedicated fiber optic internet, TV, and digital phone for people across the province.

We're growing fast, and we're looking for talented people join us

We are seeking out a full-time Billing Customer Service Representative to join our team at Valley Fiber. This position reports to the Billing & Accounts Supervisor.


What We Offer:

  • Comprehensive benefits package
  • Staff discounts on internet service and at select local businesses
  • Opportunities for professional development, increased responsibility, and
advancement

  • Opportunities to work on big projects that have a lasting impact on the daily
life of Manitobans


What You'll Do:

  • Assist customer with various billing needs and inquiries
  • Process payments
  • Enforce payment deadlines
  • Enforce customer account suspensions
  • Update customer billing information as required
  • Process tickets, package upgrades, account hibernations, etc.

What You Bring:

  • Previous experience in customer service is an asset
  • Proficiency in Microsoft Office suite
  • Knowledge of French (or other languages) is an asset
  • Excellent verbal and written communication skills
  • Working efficiently in a fastpaced office environment
  • Performing well under pressure
  • Excellent interpersonal skills
  • High degree of professionalism
  • Ability to maintain discretion with highly confidential and sensitive
information

  • Working independently and the ability to collaborate well as a team player
  • Meticulous attention to detail
  • Effective problemsolving capabilities
  • High level of flexibility with changing priorities
  • Selfmotivated and able to complete tasks with little to no supervision

Working Conditions:

  • Ability to work on internal systems for long periods of time
  • Ability to work in an office environment
  • Ability to work from home as required
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