Client Support Assistant - Toronto, Canada - Casey House (Parent)

Casey House (Parent)
Casey House (Parent)
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About Us:

Casey House is unlike any other hospital. We are a specialty hospital providing ground-breaking holistic care for people living with and at risk of HIV.

We offer a growing mix of inpatient, outpatient, and community-based services that meet clients where they are in their individual journeys to health and wellness.

Our safe, welcoming, and judgement-free environment promotes a sense of belonging and community, where the humanity of each client is at the heart of everything we do.


To support us in this work, we are committed to building a team that reflects the diversity of the community in which we live and serve, including 2SLGBTQ+, Indigenous, Black, and other racialized communities, as well as those living with HIV.

Every Casey House staff member, peer, and volunteer acts and delivers care to clients in accordance with our purpose, values, and philosophy of care.

If you share our values, we would love to have you in our team

We are committed to providing accommodation in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.

For more information about Casey House,
please visit our website.


Position:
Client Support Assistant


Reports to:
Front Desk Supervisor


Hours:

-
Full-time:37.5 hours/week, Monday to Friday, 8 hour shifts ranging from 8AM to 9PM
-
Part-time: Approximately 11.25 to 22.5 hours per week, Saturday and/or Sunday, 8AM to 8PM, plus the opportunity to cover open Monday to Friday shifts.


Status:
Full-time and part-time permanent, (OPSEU Bargaining Unit)


Compensation:
$22.79 to $27.08 per hour (7 step salary progression grid)


About the Role:


As Casey House's forefront liaison, the Client Support Assistant (CSA) acts as a first point of contact for members of the community coming to Casey House.

This will include individuals who use substances or have an active mental health condition, who request information, referrals, require immediate intervention or who are accessing services.

The CSA is responsible for providing low-barrier supports to clients by creating a welcoming and safe atmosphere in the lobby and vestibule.


In addition, the CSA is responsible for reception tasks, assisting clients and staff in navigating internal and external programs and services, as well as facilitating appropriate access to resources within Casey House and connecting clients with crisis intervention strategies and additional supports when necessary.

More specifically, your responsibilities in this role will entail, but are not restricted to:

Client Engagement and Support

  • Welcome all clients, community members, visitors and staff entering the building while establish rapport to build trust and promote effective service use.
  • Provide registration information to clients interested in outpatient program resources.
  • Active engagement with community members seeking support, including providing information on intake pathway to those interested in outpatient program resources.
  • Take a 'no wrong door' approach in providing information on external services to clients and community members such as food/meal programs, drop in programming, community harm reduction and homelessness supports and appropriate external social services.
  • Engage in deescalation with clients and community members in crisis on Casey House property when needed.
  • Respond to requests for material assistance with the view to building rapport and identifying additional supports.
  • Monitor clients, visitors and staff entering and leaving the building, and client activities on the exterior property, with a key focus on identifying medical emergencies, including opioid overdose.
  • Build and replenish harm reduction kits (needle distribution, etc.), provide custom harm reduction kits as requested, and ensure the distribution of the kits is recorded accurately.
  • Engage community members while participating in Casey House's needle pickup program.
  • Provide take home Naloxone kits to community members and clients as requested, assessing knowledge of opioid overdose and providing information according to naloxone distribution procedures.
  • Support the Operations and Clinical Teams in assessing and advocating for the needs of Casey House clients.

Administrative and General Duties

  • Keep daily client appointment log up to date, maintain and report incident information, and inform other staff, students and volunteers of any program or policy changes when necessary.
  • Assist with displays, activities, and events on the ground floor.
  • Manage the annunciator for all codes.
  • Inventory management and record keeping of snack pack and comfort fund items.
  • Arrange, accept and distribute items for delivery and pickup through couriers.
  • Manage all phone calls, visitor sign in sheets, and confidentiality forms for all internal/external stakeholders.
  • Organize and maintain security, reception, and client documents in
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