Team Lead - Vancouver, Canada - University of British Columbia
Description
Staff - Non UnionJob Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level D
Job Title
Team Lead
Department
UBC IT | Service Centre
Compensation Range
$7, $11,372.33 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position.
The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.
In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End DateApril 22, 2023
Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is critical to successfully pursuing excellence in research, innovation, and learning for all faculty, staff, and students.
Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Team Lead provides operational oversight and technical leadership for all areas within a specific service offering within a single reporting unit.
The Team Lead receives operational direction from the Manager of the IT Service Centre and strategic guidance from his/her Director.
The Team Lead will act as an expert with respect to the support of specific IT products or services on various committees and projects and as such will provide expert advice to stakeholders and staff with regard to issues and problems that may arise.
Work Performed- Specific Duties:
- Act as an expert in all aspects of Incident Management, Access Management, Request Management, and Event Management as well as a fluent understanding of Problem Management and Change Management processes and the interdependencies between the management processes.-
- When serving in the capacity of demand management, is responsible for meeting service level agreements and meeting quality and cost metrics.-
- Responsible for creating, revising, and disseminating work schedules to ensure UBC IT support coverage meets Service Level commitments for response times.-
- Identifies the requirements to revise and update support processes as necessary, securing stakeholder agreements and approvals as required in order to meet defined Service Levels
- Core Duties:
- Contributes to the development of strategies, operating plans, and performance measures/targets for a specific service offering and leads the daytoday delivery of related services and activities.
- Works with business partners and/or IT leadership to develop project resource plans to meet staffing, space, and equipment requirements. Coordinates and distributes work, monitor workloads and backlogs and makes necessary adjustments.
- Develops and manages the training framework for all aspects of the team, performs select training, and/or delegates training to other SMEs within the team, as appropriate.
- Responsible for training the trainers within the IT Service Centre
- Administration and scheduling
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