Customer Service Representative - Halifax, Canada - Discoverycentre

Discoverycentre

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative:

Department:

Marketing
Supervisor:
Customer Relations Coordinator
Position Category:
Full time student
Hours of Work:
35 hours per week; 13 weeks; variable schedule including weekend & holiday hours
Start Date:
June 5, 2023
Application Deadline:
April 10, 2023
Position Summary:

For over 35 years, the Discovery Centre has developed a reputation for being Nova Scotia's leader in the delivery of exciting hands-on, minds-on science programming for youth.

Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery Centre is looking for you to join its team as a Customer Service Representative this summer.

The Customer Service Representative is a high-energy individual who is ready to thrive in a dynamic team environment and deliver a positive first impression to visitors in person, by phone or via online communication.

Description of Tasks:

The Customer Service Representative works in the Marketing department and reports to the Customer Relations Coordinator.

The primary tasks of the position are:

Greeting and checking in visitors in a professional and friendly manner
Providing strong administration support with instore point of sale (POS) processing, online sales (ticketing and online shop), group and birthday party reservations, and educational bookings
Processing payments and completing daily cash opening & closing procedures
Supporting the Discovery Shop through merchandising, sales promotion, and processing store merchandise instore and online
Staying current with all Centre activities including, but not limited to, promotions, membership program, educational & public programs, exhibits, birthday parties, special events, group visits, and corporate rentals
Maintaining the front desk area and gift shop in an organized, clean, and clutter free manner
Other duties as assigned

Qualifications:

Education:
Post-secondary studies (preferred)

Experience:
Experience in retail, customer service, or sales

Language Requirements:
Fluency in English is required; additional languages (especially French) considered an asset

Competencies:

Exceptional communication and customer service skills
Works well under pressure
Able to work well as part of a team
Highly organized
Strong financial management skills
Adaptable to changing conditions
Creative and responsive at problem solving

Other Qualifications:

Experience with a point of sale (POS) system an asset

Eligibility:
Applicants must qualify for Canada Summer Jobs in order to be considered.

Measurable Outcomes:

The Customer Service Representative will:

Provide exceptional customer service to visitors, evidenced by positive customer feedback
Work cohesively as part of the Customer Relations team, contributing to a positive culture
Manage POS payments and handle cash with accuracy and responsibility

This position is an excellent opportunity for an individual who is interested in a career in sales, customer service, or any role working with people.

Application:

Discovery Centre is committed to leveraging our facility, people, and programming to create inclusive spaces that ignite a passion for science and discovery.

We are also committed to advancing diversity, inclusion, equity, and accessibility practices within our workplace, public engagement spaces, and programming.

Our Centre's Board of Directors, management, and staff believe diverse participation and representation are essential and that our networks thrive when we create an inclusive and equitable culture where all people can see themselves reflected, feel respected, and have their contributions valued.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact to request specialized accommodation. All information received in relation to accommodation will be kept confidential.