Venue Audio - Hamilton, Ontario, Canada

Oak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under general supervision of the Director of Operations and the Venue AV Manager, the Venue Audio/Visual Coordinator is responsible for assistance with installation and maintenance of hardware, software, and peripherals for TD Coliseum technology functions on a day-to-day basis as well as providing support to event-specific A/V needs. Additionally, they will collaborate with venue leadership and IT personnel to establish venue strategy for A/V technology systems in the venue that supports the fan experience. This position requires availability during nonstandard working hours, including weekends and holidays.

This role will pay an hourly rate of $28.00 CAD

Benefits for Part-Time roles: Pension matching

This position will remain open until April 17, 2026.

About the Venue

The TD Coliseum and FirstOntario Concert Hall are two of Hamilton's premiere entertainment and sports venues. 

Responsibilities

• Assist the teams responsible for the installation and maintenance of onsite hardware and software including workstations, multimedia displays, and video conference system support
• Help manage the systems and technologies that support A/V technology for the venue and business (Device Management, etc.)
• Provide technical leadership and support for all onsite staff and contractors
• Understand and support event operations of all digital signage and audio systems including stadium communications, digital advertising, and event specific needs
• Assist and support long term planning for technology systems throughout its lifecycle
• Diagnose and repair issues, contacting management and appropriate service vendors when necessary
• Maintain efficient equipment storage and inventory for all A/V assets
• Report any system failures to Venue Leadership promptly
• Document process/procedures and label equipment as needed
• Help manage an equipment preventative maintenance program
• Effectively organize and schedule upgrades/maintenance in collaboration with venue event and operations schedules
• Support a wide range of physical cabling and wireless infrastructure (Fiber / Copper / AV / Broadcast / Wireless)
• Provide excellent customer service assistance to internal and external clients
• Improve programming and maintenance of the technical infrastructure over time
• Perform other duties and responsibilities as assigned

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Two to four (1-3) years of experience in an Audio/Visual role preferably in the events and sports/entertainment industry
• Demonstrated experience with Microsoft 365 tools and Office suite
• Demonstrated experience with A/V integration software and the hardware it relies on
• Experience with TriplePlay software, Daktronics displays is preferable
• Proficiency with MacOS and Windows operating systems, hardware, and peripherals
• Proficiency with Client – Server infrastructure and support on site
• Basic understanding of networking protocols and troubleshooting
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
• Organize and prioritize work to meet deadlines
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Must be detail oriented and possess excellent follow-through skills
• Excellent documentation and process skills
• Possess knowledge and experience in industry terminology, event related services, facility capabilities, and technical requirements for the types of events anticipated at the facility
• Ability to work independently, exercising judgment and initiative
• The ability to work effectively with people from a variety of culturally diverse backgrounds
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds
• Must be able to work, nights, weekends and holidays as needed
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality
• Ability to speak, read, and write in English
• Ability to read and understand building drawings, event plans, and operational diagrams

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.