CRM Solutions Specialist - Oshawa, Canada - Durham College

Durham College

Verified Company

Oshawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Durham College:

Durham College (DC) is leading the way as a postsecondary institution, offering an innovative and transformative student experience and handson learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastestgrowing colleges in the province and annually ranked as one of the GTA's Top 100 employers._
The college offers a wide range of marketdriven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design. _
With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world._
Serving t_he Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 _fulltime postsecondary and apprenticeship students access to more than 145 fulltime postsecondary programs including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full

- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region._

DUTIES AND RESPONSIBILITIES:

Reporting to the CRM Solutions Manager, The CRM Specialist is responsible for administering and managing all Salesforce-related systems within the College's CRM platform including but not limited to Sales Cloud and Marketing Cloud.

The specialist along with CRM solutions manager plays a key role in determining future system integrations and enhancements.

The incumbent keeps up to date on emerging technologies related to CRM solutions for higher education. The incumbent must be able to demonstrate new technologies to other departments and advises on the college's CRM strategy.

CRM administration and configuration

Functioning as the system administrator, analyst, technical project manager and the primary point of contact for all Salesforcerelated questions and problems.
Overseeing all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults (OWD), and sharing rules.
Implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
Create and demonstrate data and process flow diagrams to explain to stakeholders the practicality of their current business processes within the CRM.
Collaborate with third party consultants, Salesforce support, endusers and IT to implement, test and rollout new functionality
Onboard new departments and users

CRM strategy

Attend training sessions and webinars to learn about emerging CRMrelated technologies.
Assist CRM solutions manager in developing and managing CRM strategy for the college.

Customer Support

Develop training documents and deliver training to endusers.
Troubleshoot issues and provide customer support.
Escalate issues to ITS Salesforce, Live Help Now or other vendors as needed.

QUALIFICATIONS:

A minimum of a threeyear advanced diploma in Computer Science, Information Systems or related field.
A minimum of threeyears of work experience in Salesforce Administration.
Salesforce CRM experience with a high degree of proficiency with Sales Cloud, Form Assembly and Marketing platforms.
Minimum 2 years of experience in analysis and programming with a primary emphasis on systems analysis.
Strong Knowledge of Query and SOQL scripting, HTML and Java coding.
Advanced knowledge of business analysis discipline.
Excellent written and verbal communication skills.
Ability to manage multiple demands, competing priorities, and challenging deadlines.
Strong knowledge of CASL and PIPEDA
Salesforce Administration certificate is an asset.

Required Skills

Payband:
H;

Starting Rate:
$33.38;

Four Year Rate:
$38.75

Required Experience

Hours: 35 hours per week (1) one hour lunch; Mon - Fri (8:30 am - 4:30 pm)

Reporting To:
CRM Solutions Manager, Office of the Registrar