Head of Technology - Calgary, Canada - Tiller Digital

Description

The Head of Technology at Tiller is responsible for helping us in two key ways: (1) Continuously build and improve the technical aspects of Tiller's systems, processes, and services; and (2) Work with prospects, customers, and our team to deliver high-quality solutions that meet and even exceed business objectives.

• Provide support and guidance to Sales, Account Managers, and Project Managers as they gather technical requirements for both prospects and existing customers and then communicate potential solutions
• Research potential solutions, collaborate with developers, prepare a summary of proposed solutions, and help estimate the effort required to deliver
• Work with our team to ensure highquality, ontime delivery of customer solutions
• Work closely with our development team, SEO team, and Project Managers around QA planning throughout the project lifecycle, prelaunch, and postlaunch
• Plan, create, and manage overall QA test plans for each site and web app
• Work with our Project Management team to ensure the smooth and successful launch of customer solutions
• Provide leadership to our technical team as it relates to helping them solve technical problems as they emerge (ability to read/review code will be needed), creating and communicating changes in technical processes, communicating the specifics of an architected solution so that it can be actioned by our developers, etc.
• Consistently identify, record, and document all technical issues per project to proactively optimize processes for future mitigation
• Review, audit, improve, and document our existing development processes (e.g. staging/production environments, toolsets, branch strategy, manual QA, automated QA, etc)
• Provide support as we hire and onboard new technical roles (e.g. development assessments, overseeing the technical aspect of onboarding such as training around our deployment processes and quality control, etc.)
• Provide oversight to other technical matters such as security/cybersecurity, DevOps, our tech stack, documentation, etc.
• Although the majority of this role focuses on providing technical leadership, evaluating and refining processes, architecting technical solutions, consulting, etc, there will be a need to write code from time to time

• Excel at translating technical solutions into business objectives (and vice versa) with clarity and confidence
• Possess strong written and verbal communication skills (including presenting skills)
• Are highly detailoriented, organized, and thorough
• Are a selfstarter and are able to work independently with little guidance
• Have a proactive approach to problemsolving with strong decisionmaking skills
• Have a positive cando attitude, are resilient, and are able to work through issues and solve complex problems
• Have a high aptitude for understanding technical matters, making hypotheses, conducting research, identifying patterns and opportunities, and tying your findings together into clear, actionable recommendations and solutions
• Have a background in business enabling you to understand and relate to the business objectives our customers seek to solve
• Are a strong team player who will inspire others to contribute and collaborate
• Value continuous improvement for yourself and your teammates
• Have a strong work ethic and care deeply about the results of your work
• Have watched "The Office" TV show we reference it often