Support Specialist, Omni - Montréal, Canada - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Montréal, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Wellyou might just be in the right place

What you'll be responsible for

Provide excellent technical support and customer service to our customers
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Liaise with team leaders to best handle day to day situations to better customer experiences
Handle miscellaneous duties and responsibilities as defined by management

About our team

The Montreal support team works hard and plays hard, celebrates everyone's passions, and helps guide our colleagues to do the best work of their lives.

If you are looking for a close-knit and hardworking team then you've come to the right place

What you'll be bringing to the team

Customer service experience (ideally over the phone)
Excellent written and verbal communication skills in
English and
French

Ability to handle multiple incoming requests
The ability to convey a customerfocused attitude
Proven experience in managing multiple priorities in a fastpaced environment
Proven troubleshooting skills
Selfstarter who also works well in a team environment

Even better if you have, but not necessary

Computer hardware and networking experience
Strong computer skills with working knowledge of Mac OS X
Retail experience
Technical problem solving experience
Basic knowledge of HTML/CSS;

What's in it for you

An environment that encourages initiatives and leadership
Fun activities with your teammates be part of the Lightspeed family;
Work with highly talented people who are as passionate about their craft as you are
Tons of growth opportunities into technical or people management roles
Amazing benefits & perks, including equity for all Lightspeeders

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.