Collections Specialist - Mississauga, Canada - Cardinal Couriers

Cardinal Couriers

Verified Company

Mississauga, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CARDINAL COURIERS is a leading service provider of overnight unattended pick-up before 8:00 a.m. delivery, late pickup and Saturday delivery services in Ontario and Quebec. When expertise and speed matters, early delivery can save significant production and supply chain costs.

We know our strength is in our people and our success is dependent on the quality, integrity, and commitment of our employees.

Collections Specialist - 6 month contract

Position Summary & Purpose

As a Collections Specialist, you will be responsible for dealing with collection problems, maintaining and updating client records on the company's system, reviewing and monitoring all sales ledgers, working collaboratively with the Credit Manager and Finance team members.

Primary Responsibilities & Duties

Make and receive collections calls to assess and resolve early and latestage accounts
Assess and negotiate solutions to bring accounts up to date
Ability to deescalate customer concerns and resolve situations
Schedule and follow up with customers to ensure that commitments are met
Maintains and updates customer information in files with detail and accuracy
Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience
Monitoring and maintaining uptodate records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
Knowledge of deductions and disputes
Tracing and locating debtors to make payment arrangements
Recommending further action or discontinuation of service on occasions where payment is not forthcoming including liaising with Credit and Sales departments where necessary

Who You Are

Minimum 45 years Collections experience
Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic
Proficient in MS Office Skills including Excel, Word, and Outlook
Excellent verbal and written communication skills
Familiar with using CRM System
Fluency in French is an asset
This is an inoffice position. Cardinal's offices are located at 6600 Goreway Drive, Unit D, Mississauga, ON.

Cardinal Couriers Ltd.

is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under provincial or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers.