Bilingual Title Officer - Moncton - First American

    First American
    First American Moncton

    1 week ago

    Full time
    Description
    * Offrir un service à la clientèle de premier ordre à nos clients par l'intermédiaire du portail, par courriel et par téléphone pour répondre à toutes les demandes dans les délais prescrits. Établir des partenariats internes et externes afin d'améliorer l'expérience client globale.* Gérer tous les problèmes et les irrégularités sur le titre avec le représentant du prêteur (prêteur, spécialiste en prêts hypothécaires, etc.).* Gérer tâches journalières conformément aux politiques et aux lignes directrices d'entreprise.* Préparer les documents applicables conformément aux exigences du programme de chaque prêteur.* Travailler avec nos clients externes, tel que des prêteurs, notaires ou courtiers hypothécaires.* Diplôme en techniques juridiques ou en administration juridique, ou expérience équivalente sera considéré un atout.* Capacité exceptionnelle à communiquer par téléphone et excellentes aptitudes pour les relations interpersonnelles.* Capacité avérée à prioriser et à résoudre des problèmes.* Grand souci du détail et capacité à gérer des priorités concurrentes dans un milieu de travail occupé.* Minutie et capacité démontrée à mener plusieurs tâches de front dans un environnement de travail dynamique.* Capacité à faire preuve de jugement pour protéger les renseignements confidentiels.* Connaissances intermédiaires de la suite Microsoft Office et de Outlook.* Nos heures d'ouverture sont de 8 h 30 à 19 h, du lundi au vendredi. Les candidats doivent faire preuve de souplesse pour effectuer un quart de travail tardif régulier (par rotation) jusqu'à 19 h.* Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience.* Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)* Manage day to day tasks in accordance to our corporate policies* Prepare applicable documents as per respective lender program requirements.* Working collaboratively with our external clients such as lenders, notaries and brokers* Graduate of a law clerk/legal admin program or equivalent experience will be considered an asset* Exceptional phone manner with strong communications and interpersonal skills.* Proven ability to problem solve and prioritize issues.* Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.* Detail oriented and proven ability to multi-task in a fast-paced environment.* Ability to exercise good judgment in protecting confidential information.* Intermediate computer skills in MS Office and Outlook.* Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST).* Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials* Group retirement savings plan with company match* Paid holidays and generous paid time off* Hybrid work arrangements* Paid volunteer opportunities and charitable donation matching* Employee recognition programs that include referral incentives* Potential for performance-based incentives* The opportunity to participate in our stock purchase plan* And moreWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us
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