Front Desk Agent - Fort Saskatchewan, Canada - Hotel Equities / Hampton Inn by Hilton, Fort Saskatchewan

Description

• Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities
• Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
• Offer loyalty rewards, upsells and property features/benefits
• Always demonstrate professionalism and comply with company standards of appearance
• Maintain confidentiality of guest and proprietary information
• Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
• Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
• Coordinate with Housekeeping to track and update room status in computer system
• Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
• Obtain vehicle license information and accurately record in guest's reservation file
• Communicate with other departments to ensure guest requests are resolved without delay
• Create reservations providing information regarding special rates, packages, and cancellation policy(s)
• Promote Hotel rewards program and provide details regarding membership and benefits
• Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch
• Follow Health & Safety and Emergency policies and procedures
• Maintain a clean and wellorganized work area
• Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
• Ability to multitask and work in fast paced environment
• Ability to work independantly in a slow paced environment during over night shifts.

• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

• Lift, carry, push, pull, and place objects weighing up to 30 pounds
• Standing for extended periods of time

• High school diploma or equivalent education required
• Minimum 2 years customer service experience required
• Hospitality experience desired
• Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

• Day shift
• Evening shift
• Night shift
• Weekend availability