Csr - Brampton, Canada - Weston Premium Woods

Weston Premium Woods
Weston Premium Woods
Verified Company
Brampton, Canada

6 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Are you passionate about delivering unparalleled service and expertise? Do you thrive in a fast-paced and dynamic environment? Weston Premium Woods, a leader in providing quality lumber and panels, is seeking a dedicated and enthusiastic
Customer Service Representative to join our team.

As a CSR, you will play a crucial role in ensuring our customers receive top-notch service and support.


About Weston Premium Woods:

At Weston Premium Woods, our team is committed to delivering unparalleled service and expertise. Our highly trained specialists work collaboratively with customers to find customized solutions for their unique business needs.


As part of being the best full-service wholesale provider, we understand the importance of being responsible to both the environment and the communities we deal with.

We are proud to be certified by the Forest Stewardship Council (License code# FSC C and adhere to the principles set forth by the FSC along with all laws in the countries we do business with.


Responsibilities:


  • Process customer orders accurately and efficiently, ensuring timely delivery and keeping customers informed about their order status.
  • Develop a comprehensive understanding of Weston Premium Woods' product offerings to assist customers in selecting the right products for their needs.
  • Identify and resolve customer concerns, complaints, and issues in a timely and effective manner, working collaboratively with other departments when necessary.
  • Maintain accurate and detailed records of customer interactions, feedback, and transactions.
  • Communicate effectively with internal teams to relay customer feedback and contribute to continuous improvement initiatives.

Qualifications:


  • 3 years prior experience in customer service or a related field is required.
  • Strong verbal and written communication skills are essential.
  • Demonstrated ability to analyze and resolve customer issues effectively.
  • A customercentric mindset with a commitment to delivering exceptional service.
  • Ability to collaborate with crossfunctional teams and contribute to a positive work environment.
  • Flexibility to adapt to changing priorities and a fastpaced work environment.
  • Proficient in using CRM software, Microsoft Office Suite, and other relevant tools.

How to Apply:


If you are excited about the opportunity to contribute to a customer-focused team at Weston Premium Woods, please submit your resume and fill up this questionnaire.

Our team of highly trained specialists is dedicated to providing expert advice and service.

If you have any questions, feel free to contact any one of our sales associates, who will most certainly make Weston Premium Woods your supplier of choice.

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