IT Generalist - Victoria, Canada - Pearson College UWC

Description

We are privileged to learn, work, and live on the traditional territory of the Sc'ianew (Beecher Bay) First Nation.

Pearson College UWC stands as a beacon of hope and education, founded in 1974 with a vision to make education a force that unites people, nations, and cultures for peace and a sustainable future.

Our mission is deeply rooted in this vision, striving to empower students from diverse backgrounds to actively engage in creating a better world.

At Pearson, we are more than just an educational institution; we are a vibrant community of passionate individuals committed to fostering global understanding and positive change.

As one of 18 United World Colleges around the world, our students undergo a rigorous selection process involving over 150 National Committees worldwide.

They are chosen not only for their academic potential but also for their demonstrated dedication to making a meaningful impact on the world.

Moreover, the majority of our students receive substantial financial aid, ensuring that opportunities for transformative education are accessible to all.

Pearson College UWC is recruiting for an outstanding IT Generalist
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Reporting to:_Deputy Head of College

• Operations & Deputy Head of College
• Academics

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Position Summary:_


About the Team:


Education Technology

Major Responsibilities:

• Provide firstlevel support for endusers, resolving hardware and software issues promptly
• Troubleshoot and resolve technical problems related to servers, desktops, laptops, printers, and other IT peripherals as well as classroom AV
• Assist in the maintenance and troubleshooting of network infrastructure including LAN and Wireless
• Configure and manage routers, switches, and firewalls
• Collaborate with users to understand software needs and provide training as necessary
• Participate in the planning and execution of IT projects, ensuring timely delivery and adherence to quality standards
• Collaborate with crossfunctional teams to achieve project goals
• Maintain accurate and uptodate documentation of IT systems, configurations, and procedures
• Create user manuals and guides for common IT processes
• Be the point person for EdTech knowledge and development at Pearson College, and serve as a liaison between faculty, students, and IT
• Assess EdTech needs and facilitate faculty training endorsed by the Deputy Head of College Academics
• Coordinate and prioritize IT responsibilities and provide technical guidance for technology projects led by the Academic Dept
• Stay up to date with current trends and best practices in instructional design, AI and educational technology

Educations, Skills & Experience:

• Proven experience as an IT Generalist or similar role
• Strong knowledge of hardware, software, networking, and security
• Excellent troubleshooting and problemsolving skills
• Familiarity with IT project management principles
• Ability to communicate effectively with technical and nontechnical stakeholders
• Certifications such as CompTIA A+, Network+, or Microsoft Certifications are an asset
• Familiarity with Education Technology platforms and tools an asset
• Due to the distributed nature of the campus, moving of equipment and moderate physical activity may be required

Compensation & Organization

Job Types:
Full-time, Permanent


Pay:
$45.00-$55.00 per hour


Expected hours:
per week


Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Onsite gym
• Onsite parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Work Location:
Hybrid remote in Victoria, BC V9C 4H7