Customer Success - Nepean, Canada - Carleton Technologies
1 week ago
Description
Our products consist of retail inventory management software, e-commerce software, and point of sale (software and hardware). Our customers are retail managers and staff.You need to:
- be able to learn and retain an overall understanding of a fairly complex system.
- excel at using desktop software - not just Windows - but to have an aptitude for learning the ins and outs of specialized software.
- be familiar with how retail stores typically operate.
- have good interpersonal skills for working with our customers.
We are looking for someone who likes:
- helping others
- working with people
- being an expert
Our end goal is for you to move from a Level 1 to Level 2 customer support representative.
To get there you must:
- be a good communicator (both with customers and developers, when required)
- be organized and able to multi-task
What our other employees say they like about our company:
- Feeling valued by the executive team
- Reliable and dependable coworkers
- Good teamwork environment
- Autonomy
- Fastpaced environment
- Constant learning opportunities
- Nice customers
- With a small company, your work makes a difference in the products and services that are delivered
- Competitive pay and flexible hours
Experience and Skills you will need:
- Prior experience in a software support role
- Proficient using technology
- Detail oriented
- Good communicator
- Highly organized
- Efficient multitasker
Skills that would be an asset:
- Previous experience in or supporting business, retail, or accounting software
- Previous experience in a similar role
Work location:
- For the first 3 weeks of onboarding, you will be working inoffice a minimum 3 days a week.
- After onboarding, work location will be primarily remote, with one day inoffice per week.
- During busy times, you may be asked to come into the office more than one day a week.
How to apply
Please send us your resume and include a cover letter explaining your interest in this role.
About Carleton Technologies
Job Types:
Full-time, Permanent
Salary:
From $65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- Onsite parking
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer Support &
Work Location:
Hybrid remote in Nepean, ON K2E 7K3
More jobs from Carleton Technologies
-
Customer Success
Nepean, Canada - 21 hours ago
-
Customer Success
Nepean, Canada - 1 day ago