Optical Store Manager - Oshawa, Canada - Paradeyes Optical

Description

Key Responsibilities:

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Staff Management:

• Recruit, train, and supervise optical staff.
• Set performance expectations, conduct regular performance evaluations, and provide feedback.
• Foster a positive and collaborative work environment.
• Schedule staff effectively to ensure adequate coverage during operational hours.

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Customer Service:

• Ensure exceptional customer service standards are maintained at all times.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Train staff on customer service best practices and ensure adherence to company policies.

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Sales and Revenue Generation:

• Develop and implement strategies to drive optical sales and meet revenue targets.
• Monitor sales performance and implement corrective actions as needed.
• Stay informed about industry trends, products, and competitive offerings to effectively promote sales.

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Optical Services:

• Oversee the provision of optical services, including fittings, adjustments, and repairs.
• Ensure that all optical equipment is properly maintained and calibrated.
• Stay updated on advancements in optical technology and recommend relevant updates to the product offering.

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Inventory Management:

• Manage optical inventory levels to ensure adequate stock levels while minimizing excess inventory.
• Conduct regular inventory audits and reconcile discrepancies.
• Place orders with suppliers and monitor deliveries to ensure timely replenishment of stock.

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Compliance and Quality Assurance:

• Ensure compliance with relevant regulatory standards, including HIPAA and FDA regulations.
• Implement quality assurance measures to ensure accuracy in prescription fulfillment and eyewear fittings.
• Maintain cleanliness and organization of the optical department in accordance with health and safety guidelines.

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Administrative Duties:

• Oversee administrative tasks such as billing, insurance claims processing, and recordkeeping.
• Prepare reports on sales performance, inventory levels, and other key metrics for management review.
• Collaborate with other departments to ensure seamless coordination of services and resources.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or a related field (preferred).
• Previous experience in optical sales or management role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Proficiency in inventory management software and MS Office suite.
• Knowledge of optical products, services, and industry trends.
• Familiarity with regulatory requirements governing optical practices.
• Ability to multitask, prioritize, and work in a fastpaced environment.

Thank you to all who applied


Job Types:
Full-time, Part-time, Permanent, Internship / Co-op

Contract length: 3 months


Pay:
$40,000.00-$55,000.00 per year


Expected hours:
No more than 40 per week


Benefits:

• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Bachelor's Degree (preferred)

Experience:

Microsoft Office: 1 year (preferred)

• Optical: 1 year (required)

Language:

• French (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person