Reservations Supervisor - Edmonton, Canada - West Edmonton Mall

West Edmonton Mall

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Reservations Supervisor is responsible for assisting the Revenue Manager in controlling the workflow within the department while being a fully active reservations agent.

Primary Responsibilities:

Remaining a fully active Reservation Agent (i.e. working supervisor).
Presenting yourself in a professional manner at all times.
Working with confidence, accuracy and efficiency with guests and surrounding staff members.
Assisting Revenue Manager in controlling work flow within the department.
Training/cross training Reservation Agents and other Hotel employees in regards to Reservation Procedures and Policies, Customer Service Skills, etc.
Assisting in developing Reservation Agents and ensuring each team member is performing their job as best as possible and that they are meeting all requirements expected of them.
Promoting team work and leading by example.
Encouraging ethical working habits while remaining positive at all times.
Maintaining a thorough understanding of each and every duty in the Reservation Department and guiding individuals through questions with respect to procedures, policies etc.
Preparing reports and other documents that may include, _but are not limited to:_Call conversions; VIP Memos; schedules; occupancy forecasts; daily labour reports.

Daily / Weekly / Monthly Reservation Statistics and rate calendars.

Performing other duties as required.

Desired Qualifications:

Minimum 3 (three) year Hotel Reservation Experience.
Previous experience training, coaching and/or supervising a team.
Excellent communication, customer service and organization skills while being detailoriented with strong problemsolving skills.
Ability to work well under pressure and able to maintain a professional manner at all times.
Proficient in Microsoft Office programs such as Word, Excel and Outlook.
Knowledge of Hotel amenities and West Edmonton Mall.

Terms of Employment:

This is a fulltime position that requires a flexible schedule Monday through Sunday including Holidays.
This is a salaried position that will depend on experience and qualifications.
Must be able to pass a basic security clearance.

Job Types:
Full-time, Permanent

Benefits: