Entry Level Technical Support Specialist - Toronto, Canada - Minden Gross

Minden Gross
Minden Gross
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
We have an immediate opening for an entry level Technical Support Specialist to work onsite.


Summary of Duties:

***The Technical Support Specialist, reporting to the Director of Information Technology, will be responsible for the effective ongoing technical support of all firm staff. The individual will also work as part of a team with the other IT Department Staff and will be responsible for prioritizing tasks, and frequently checking in with the Director on the progress and results of assigned tasks and system issues which may arise.


Job Responsibilities and Key Competencies:


  • Respond to technical support requests from users to ensure that a sense of "customer service" is maintained.
  • Maintaining the Helpdesk log in order to effective track and monitor the progress of reported Helpdesk calls.
  • Implement Information Technology projects according to the Information Technology Department Project Plans.
  • Assists in conducting hardware and software upgrades, rollouts, and special projects on an asneeded basis.
  • Assists in the lifecycle management and administration of various IT resources and systems.
  • Utilizes procedures to document problems, recommends constructive improvements to procedures, and ensures updated procedures are written and followed.
  • Other miscellaneous duties as requested to enhance the overall IT operation.

Qualifications:


  • Educational Certification denoting computer user support qualifications or associated courses with applicable work experience is required.
  • Minimum one year in a computer related technical support position.
  • Excellent interpersonal skills.
  • Strong time management skills.
  • Strong ability to deal with high stress situations and calmly/effectively "work the problem."
  • Wide range of software exposure/experience.
  • Knowledge of Microsoft Office suite is a must.
  • Knowledge and familiarity with Document Management Systems; knowledge of DocsOpen an asset.
  • Strong exposure to high demand Document Production environments is a must.
  • Knowledge of Microsoft Windows is a major asset.
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