Audio Visual Technician - Ottawa, Canada - Encore Global
Description
Position Overview:
A Technician is responsible for the setup and operation of basic /small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
Key Job Responsibilities:
Equipment Operation:
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
Technical Ability:
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor upselling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
Job Qualifications:
- High School Diploma required. Associate's degree is preferred.
- 1 year of customer service or hospitality experience is preferred.
- 1 year of audio visual experience or equivalent in educational environment is preferred.
- A valid driver's license is required for team members that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Action Oriented
- Tech Savvy
- Ensures Accountability
More jobs from Encore Global
-
Audiovisual Technician
Montréal, Canada - 15 hours ago
-
Audio Visual Technician
Niagara Falls, Canada - 3 weeks ago
-
Event Audio Video Technical Lead
Winnipeg, Canada - 4 days ago
-
Technicien Chauffeur Montréal
Montréal, Canada - 1 week ago
-
Manager of Financial Planning and Analysis
Mississauga, Canada - 3 weeks ago
-
Senior Technical Assistant
Calgary, AB, Canada - 3 weeks ago