Money Advisor - Richmond - Beem Credit Union

Description

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we've united to create a financial partner that offers both digital ease and people-first service. Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection. As one of BC's largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.

If you're passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more:

What this role is all about

Money Advisor - Richmond Centre Branch

The primary purpose of this role is to provide high-quality financial advice and services to meet the needs of new and existing members. This is done by actively engaging members at their first point of contact to identify their financial needs and then promoting personal banking solutions along with meeting member's core transactional needs. The Money Advisor maintains and grows the member portfolio by identifying members' needs and referring them to our business partners as appropriate. The successful incumbent has an entrepreneurial spirit and takes personal initiative.

This role is based out of our beautiful Richmond Centre Branch, located in Richmond, BC, a dynamic city in Metro Vancouver renowned for its diverse culture and stunning landscapes. Nestled along the Fraser River delta, Richmond offers a perfect blend of urban convenience and natural beauty. From scenic waterfront views to lush parks such as Minoru Park, there are plenty of outdoor adventures to explore. With a vibrant community, diverse culinary scene, and easy access to both downtown Vancouver and nearby attractions, Richmond is the ideal place to call home for those seeking an exciting yet tranquil lifestyle.

You will find success based on your ability to:

• Emulate Beem Credit Union philosophy of finding practical solutions for our members in the four quadrants of Plan, Save, Borrow and Protect
• Proactively engage members, actively listening to their financial needs and finding solutions that anchor the relationship with Beem Credit Union
• Develop, build and maintain the member's full relationship by providing optimum service
• Educate and transition members to appropriate alternate delivery channels
• Accurately complete service routines while identifying best practices and efficiencies
• A self-starter who takes pride in delivering, tracking and being rewarded for a high level of performance
• Be a relationship builder who can develop internal and external relationships
• Be passionate about building community relationships with your Beem Credit Union team and the community
• Have the due diligence, business acumen and knowledge of Beem Credit Union's policies and the regulatory environment to ensure we safeguard the company's assets
• Taking professional pride in the branch premises and yourself ensuring that the member experience the best Beem Credit Union has to offer when they enter the branch.

Specific Accountabilities

• Provides account services to members, and processes general daily banking transactions.
• Opening personal accounts and ensuring information is accurately input. Processing of additional products associated with opening accounts, cross selling related products.
• Build full money relationships by analyzing member needs and finding solutions. Outlining benefits, alternatives and advising on the best product and service match; actively cross selling credit union products to increase product and service penetration per member.
• Conducting interviews with members to identify lending needs. Collects and compiles information relating to member loan applications, including personal financial statements, assets including real estate holdings, deposits, mutual funds and registered funds at other Financial Institutions. Conducts telephone and other credit checks. Makes recommendations concerning loan applications based on established lending principles.
• Sells, prepares and ensures accurate processing of deposit/investment products and services including Term Deposits, RRSPs, RRIFs, RESPs and related transactions, and the withdrawal of the aforementioned. Monitors and handles the reinvestment of special rate term deposits.
• Looks for opportunities to consolidate business from other financial institutions and strengthen banking relationship with Beem Credit Union. Refers members to Beem Credit Union Insurance and Wealth Management staff, when appropriate.
• Resolves problems with member's accounts and deposit instruments using sound judgment to make timely and effective decisions that consider both short- and long-term risks, impacts and outcomes.
• Reviews all reports as assigned to identify variances and required action; refers problem areas to Management for resolution.
• Composes routine member correspondence.
• Makes outbound calls for mortgage and deposit product renewals as well as marketing campaigns as assigned to increase retention and member product penetration.
• Establishes a high personal standard of performance by contributing to Branch metrics and service standards and actively participating as a team player in all branch programs, including driving your own development and career.

Primary Contacts And Relationships

To carry out the functions of this position, primary external contacts include:

• Members and potential members.
• Other credit unions, banks and trust companies.
• Central 1 – Clearing, Treasury, Funds Transfer, etc.
• Suppliers and Vendors – cheque supply companies, cash suppliers, alarm companies, stationary suppliers etc.
• Government and Regulatory Bodies such as Revenue Canada.

Skills, Knowledge and Abilities

Technical competency

• Excellent verbal and written communication skills
• Highly organized with the ability to prioritize and multitask
• Ability to learn and teach new computer programs quickly and easily
• Strong business acumen, demonstrating an understanding of risk principles, business operations, and the critical components of business success
• Excellent knowledge of the products and services provided by Beem Credit Union and competitors
• Demonstrated knowledge of financial principles and ability to apply relevant policies as well as legal and regulatory principles in the conduct of business activities
• Flexible work arrangement may be required

Behavior Competency

This position will require the demonstration of a solid behavioral skill base including the following:

• Self Confidence
• Problem Solving and Judgment
• Initiative
• Information Seeking
• Impact and Influence
• Conceptual Thinking
• Teamwork and Co-Operation
• Customer Service Orientation
• Adaptability to Change
• Results Orientation
• Listening, Understanding & Responding

Education & Experience

• Minimum 2 – 3 years job related experience
• Back to Basics - Lending Program
• Financial Planning I to be completed with 6 months of start date
• A degree in Business Administration or related area is preferred
• CUIC 210: Consumer & Residential Mortgage Lending is preferred
• A combination of education and experience will be considered
• Ability to speak Mandarin and/or Cantonese will be a definite asset

What will you gain

• Competitive base salary; reviewed annually. The starting salary for this position is $46,504.60
• Benefits and Vacation pay

Beem values

• Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
• Own It: You are ready to take charge, drive change, and deliver outstanding results.
• Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
• Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join? Visit us at to learn more about what it's like to work for Beem Credit Union. We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team. Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.

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