Full Time Program Services Coordinator Drop In - Sutton West, Canada - The Salvation Army

The Salvation Army

Verified Company

Sutton West, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

The Program Services Coordinator Drop-In is responsible for providing supervision, support and coordination of all aspects of Drop-in Support Services, and transitional housing.

The incumbent will advocate for individuals who are in need of services and assist with the development of a strong, positive and supportive community.

The focus of the work is to strengthen communication, boundaries, safety and trust for individuals in our program, assisting them to make steps toward getting housed and/or staying housed

KEY RESPONSIBILITIES:

Supervisory

Recruitment and onboarding, maintaining staff relief worker pool, and organizing shift coverage in cases of staff absence
Provide ongoing coaching, mentoring and performance management of direct reports utilizing the SA PEAC system
Supervise Program Services Caseworkers Dropin with regard to schedules and procedures, methods, materials and formats, providing backup support to these positions and their functions as required
Monitor and ensure staff practices are in compliance with Policies, Procedure, Operating Principles and all Core Standards
Assure that all persons coming in contact with Sutton Youth Services, whether in person or phone, including all forms of electronic communication, are treated with dignity and respect by Program Service staff
Provide job specific orientation, training and scheduling staff in accordance with government contracts and core standards
Manage and maintain schedule for Drop In staff to ensure adequate program staff coverage at all times
During shift, take lead role in crisis intervention and dispute resolution as required to ensure the safety of residents, outreach clients and staff
Participate in the provision of the Case Management Plan including intake, support and other direct services to residents and outreach clients of the facility during shift
Ensure directly and through staff, the maintenance of the security and monitoring of the security system
Establish and maintain proper records, logs and files for the applicable shift to ensure the smooth operation of the facility, complete indepth reports for critical incidents; prepare resident files for discharge
Ensuring that statistics are being kept and recorded in order to support our reporting to York Region for fulfilling our monthly and quarterly report. Provide statistics and monthly reports to Program Services Director
Ensure that all computer records, reports, logbook entries, intake forms and other administrative tasks are done accurately and consistently as per the personal information protection and electronic documents act
Report attendance for staff in UltiPro or to designate
Maintain relief employee list / Arrange complete staff coverage during sick / vacation time. Ensuring all request is processed through UltiPro
Ensure the Program Services Director is kept informed of all incidents, observations and infractions occurring at Sutton Youth Services in a timely manner and that the information is properly documented and passed on to the appropriate staff
May request program materials to be ordered and will be responsible for tracking of expenses and budget
Perform other duties as assigned by the Program Services Director or other designate manager

Program

Ensure the programs are administered as per funding contracts
Providing direct supervision to Drop in Workers and After Care Team, ensuring that all rents are collected on time and delivered it to the Business Department in a timely manner, rent tracking sheet must be maintained, identifying vacancies and missing rents with the expectation that appropriate corrective measures be in place
Responsible in conjunction with Program Services Director to review new applicants to transitional housing that include in house and external applicants
Ensuring Drop in Staff are performing frequent visits to all on site transitional housing units
Maintain the drop in intake area to ensure all reporting forms are available
Ensure data integrity and daily HIFIS updates are completed
Participate in development, planning and coordination of Drop in and transitional activities
Responsible for cultivating community partnership that support Drop in and Transitional clients
Ensure client complaints are handled in accordance with SA policy and reported to Program Services Director in a timely manner
Ensure the proper maintenance and use of a computerized office system, and proper record keeping of the same in accordance with the Territorial Computer Usage Policy
Ensuring Restorative Approach is always used as part of our Progressive Behavioral Policy with clients, and provide coaching and support in this area
Ensure confidentiality and accuracy of client files
Enforce Policy and Procedures, Agency Rules and Expectations consistently
Attend and serve on committees as required
Provide oversight to the gathering and collation of data for the Ontario Government (H