Order Fulfillment Specialist - Vaughan, Canada - Caesarstone

Caesarstone

Verified Company

Vaughan, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops.

As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India.

With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team

The purpose of the Customer Experience - OFS position is to manage the order process, through to fulfillment, with excellent customer service.

Developing strong relationships within our customer base is critical as this position is the primary contact for coordinating commercial, and single order processing, and is the internal channel for the customer in support of other departments:
Sales, Distribution Centers, Accounts Receivable, Warranty and Logistics. This role is responsible for providing internal and external customers with order status updates. Additionally, the position partners closely with sales for a team approach to managing the territory and/or assigned customers.

It is important that the person in this position have a keen understanding of product offerings to provide accurate information and details to customers.

Primary Duties & Responsibilities

Receive and process orders from customers.
Assist customers with status or updates on existing orders. Effectively manage customer expectations, ensuring that service and delivery exceeds expectations, providing timely and responsive followthrough for customers.
Performs followup activities on will calls, order clarification, internal order delays and other tasks as assigned, timely and consistently; documenting results, and followup actions; effectively coordinate/communicate with various internal departments to answer questions, provide clarification, or make changes to orders. Accurately maintain project files & records for accurate record keeping and follow up.

Requirements:

KNOWLEDGE AND SKILL REQUIREMENTS

Bilingual English / French
2+ year's customer service experience in construction related or manufacturing industry either commercial or residential
Knowledge of Oracle and Salesforce Software
Knowledge of manufacturing processes and procedures

Key Competencies

Ability to multitask, prioritize and manage time effectively.
Ability to work positively with crossfunctional employees.
Analytic Skills
Excellent communication skills, both written and oral
Strong passion for providing excellent customer service.
Highly motivated with a desire to be successful.
Indepth understanding of phased projects, scope, and timelines.
Must be experienced in Microsoft Windows, Word, Excel, PowerPoint, and MS Outlook.
Possess math skills, including the ability to work with fractions and decimals.
Selfstarter; high achievement orientation
Strong Data Entry
Strong organizational skills
Team player

WORKING CONDITIONS
Working conditions are normal for an office environment.

The base salary for this role is between $45,000 - $55,000.

OUR COMPANY VALUES

People First:
We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability:
Together, we take ownership of our actions, business and future.

Innovation:
We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit:
We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.- _

Location website:
Canada