Autocad Technician - Concord, Canada - Stage Windows & Doors

Stage Windows & Doors

Verified Company

Concord, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Grow with us as an AutoCAD Technician at Stage Windows & Doors

Company Overview:

Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs.

With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets.

Our focus is on providing our customers value through on time delivery, quality and superior service.

We strive to build a work environment where safety, respect, commitment, success and fun are driving principles.

Position Summary:

The AutoCAD Technician will play a vital role by assisting the Order Desk Supervisor, Account Managers, and Sales Director in facilitating workflow of the department ensuring accurate and timely processing of client orders, including specialty requests.

Key Responsibilities:

Receive verbal and written requests from Management and clients and produce CAD drawings accordingly using 2D and 3D designs
Ensure orders are inputted into the system accurately and timely
Design, revise, and plot speciality and shape drawings as required by production, client requests, and Management
Answer incoming requests from customers, collect information, and provide technical guidance on window specifications or project status updates
Maintain electronic drawing files in an organized manner within the Company network
Collaborate with external departments, including Logistics and Production to facilitate timely specialty and shape order completion
Foster strong relationships with customers by answering queries in a timely manner, providing accurate information on specialty shapes and product specifications, issuing quotes, and collaborating with departments to meet customer needs
Ensure service requests are screened, processed, and closed utilizing RMA and existing service modules
Follow up with clients to extract feedback on quality of service received ensuring high level of satisfaction
Provide backup support for Front Desk when required
Other tasks as assigned

Skills:

Ability to use AutoCAD program effectively
Sound understanding of window production and technical product specifications
Excellent oral and written communication skills
Ability to collaborate as a strong team player
Working knowledge of MS Office Suite, MS Excel, and databases
Demonstrated ability to accurately calculate measurements
Time management and project prioritization skills
Attention to detail and problemsolving skills
Strong organizational skills with the ability to multitask

Education & Experience:

Post Graduate education
Minimum of 3 years CAD work experience, both 2D and 3D
2+ years customer service experience within windows manufacturing industry
Handson experience with data entry, reporting, and scheduling

Stage Windows & Doors is an equal opportunity employer that is committed to inclusion and diversity.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.