Appointment and Warranty Co-ordinator - Markham, Canada - Markham Subaru

Description

Markham Subaru is focused on investing in our employees and company culture. We are a team
- oriented environment, that fosters opportunities for professional development. Under the supervision of the General Manager, we are currently seeking a full-time Appointment and Warranty Coordinator to join our team. This is a great opportunity to break into the car business in a family-run business with lots of opportunities for advancement.


Primary duties of the position include, but not limited to:

• Fielding incoming service department phone calls and booking appointments, as necessary.
• Maintaining an organized digital appointment log that maximizes the service department's efficiency.
• Reviewing all upcoming appointments to ensure there are no conflicts.
• Remind clients of appointments and provide rescheduling options, as necessary.
• Contact client's awaiting special order of parts and book appointments accordingly.
• Enter warranty claims using Subaru Canada's online system and ensure all claims are paid in a timely manner.
• Create, schedule, and administer all internal service work orders for the dealership.
• Numerous opportunities for advancement

Prospective applicants skills and experience:

• Customer Service Experience Skills, at least 2 years
• Excellent communication and interpersonal skills.
• Good listening skills with an ability to accurately transcribe client complaints/concerns.
• Strong organization skills.
• Ability to work in a fastpaced environment.
• Adept at working with various Windowsbased programs.
• Can work independently and part of a team.
• A basic understanding of vehicle maintenance is an asset.
• The ability to speak multiple languages, Mandarin and Cantonese is an asset.
• Hours of work Monday to Friday, 8am 5pm.

Job Types:
Full-time, Permanent


Salary:
$17.00 per hour


Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Onsite parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

Customer Service: 2 years (preferred)


Language:

• Mandarin or Cantonese ? (preferred)

Work Location:
One location