Supervisor, Client Services - Mississauga, Canada - Peel Senior Link
Description
Peel Senior Link, a non-profit charitable organization established in 1993, provides personal care & home-making and other complementary support services.
Peel Senior Link maximizes independent livinghelping seniors live with dignity, stability, and safety.Peel Senior Link is funded by the Ministry of Health and Long-Term Care through Ontario Health - Central, grants, and personal and corporate donations.
We are currently seeking a Supervisor, Client Services.Reporting to the Operations Manager, this position oversees the daily operations of a site by administering the Supports for Daily Living program, supervising staff and maintaining partnerships in the community as well as handling various administrative duties.
This is a permanent full-time position with competitive salary and benefits.Key Responsibilities
- Supervises Personal Support Workers, Home Helpers and students by coaching, assigning tasks, administering orientation/training, conducting performance reviews, and performance management as needed. Monitors workflow and spot checks work.
- Develops and facilitates inhouse training based on staff needs.
- Interacts with clients and assesses their needs. Develops and reviews client care plans. Visits clients in their home, or at the hospital. Receives referrals from Central Registry and hospital.
- Liaises with various groups or individuals (community partners, hospitals, H&CC, CSS services, doctors, families, etc.) as well as other Peel Senior Link sites/personnel to coordinate services to clients
- Provides support, advocates, and perform crisis intervention for clients
- Organizes site functions, including programs for seniors, social events, programs etc.
- Responsible for maintaining site budget
- Provides input into the development of agency policies & procedures. Provides input into risk management and quality improvement initiatives
- Verifies and submits payroll schedules, mileage, and site expenditures
- Utilizes software to document client and employee information
- Monitors schedule and maintains adequate staffing. Arranges coverage in conjunction with Scheduling Officer when necessary. Informs HR when new staff are required
- Promotes the work of the Occupational Health & Safety Committee. Monitors essential personal protective equipment. Maintains knowledge, observes, practices and enforces appropriate procedures in regards to fire, safety, quality and environmental standards. Maintains and ensures that others maintain a safe, orderly and tidy work area.
- Attends and participates in supervisor meetings, and on agency and community committees
- Participates in the agency accreditation process
- Provides oncall coverage on a rotating schedule
- Manage student placements
- Social Services Degree or Diploma with focus on Gerontology (or equivalent combination of education and experience)
- Experience in conducting Inter-RAI CHA assessments
- Minimum 1 year supervising staff in a leadership role
- Minimum two years of experience working with seniors in a healthcare or community services setting
- Experience working in a unionized environment preferred
- Ability to organize workloads and set priorities; must be able to maintain and create a positive winning attitude.
- Demonstrated excellent time management skills
- Flexible, adaptable and responsive to change
- Welldeveloped analytical and interpretation skills with good facilitation and presentation skills
- Proactive approach to customer service and relationship building with all levels of employees
- Strong problem solving and conflict resolution skills
- Excellent verbal and written communication skills
- Flexibility to work nonbusiness hours on occasion to meet program needs
Benefits:
Dental care
Extended health care
Vacation & Personal care days
Peel Senior Link is committed to developing an inclusive, barrier-free selection process and work environment. If you require accommodation at any stage of the recruitment and selection process, please contact Human Resources at x326.
Peel Senior Link has a mandatory vaccination policy for all employees in order to protect our clients, our staff, and the communities we work in.
To learn more about Peel Senior Link please visit:
Salary:
$50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Onsite parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a Social
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