National Accounts Coordinator - Cambridge, Canada - Troy Life & Fire Safety Ltd.
Description
Troy Life & Fire Safety Ltd. is recruiting for a
National Accounts Coordinator to join our Cambridge, ON branch.
Responsibilities:
- Assist in new account setups and roll out
- Provide ongoing customer account support and monitors general account activities from invoicing to service calls to issue tracking
- Be responsible for day to day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
- Establish, develop and maintain business relationships with internal and external customers
- Participate in analyzing accounts in order to develop more streamlined operational procedures
- Process and verify the accuracy of orders/contracts from customers utilizing the organization's internal technology system(s) and customer's service agreements
- Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
- Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
- Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
- Support, identify and manages customer expectations
- Complete investigation and follow through of any customer challenges with appropriate departments/personnel
- Perform various administrative duties as required
Qualifications:
- Must be bilingual in English and French
- Minimum 3 years customer service experience
- Ability to multitask and work independently
- Effective communicator with efficient organizational skills
- Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
- Highly motivated and proactive
Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program with paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
- Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005._
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
Work Location:
One location
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