Classroom Experience Specialist - Mississauga, Canada - University of Toronto

University of Toronto

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:10/30/2023

Req ID: 34720

Faculty/Division:
UofT Mississauga

Department:

UTM:
Tech. Resource Centre

Campus:
University of Toronto Mississauga (UTM)

Position Number:

Description:

About us:

U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care.

We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship.

Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery.

We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation.

We're thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

I&ITS is a modern service delivery operation, processing tens of thousands of incident, change, and service requests annually, and is the primary support and a vital enabler of the teaching, learning, and research mission at UTM.

The Classroom Technology group is critical to the success of the classroom experience at UTM.

In a fast-paced, dynamic environment, you would be front and centre in supporting faculty and staff with the technology used for teaching in our classrooms and event support.

The scope of support includes all classroom and event A/V equipment, multimedia devices, and associated software.

Under the general direction of the Manager, Event and Classroom Experience, the incumbent will respond to and action Classroom Technology tickets, coordinate with clients, and prepare and edit knowledge base articles as required.

Also, the incumbent will liaise with the UTM community (students, staff, and faculty) on the support and services offered by I&ITS.

Your responsibilities will include:

Settingup and maintaining audio/visual systems
Checking to ensure equipment is in working order
Providing instruction on how to use equipment
Troubleshooting and resolving technical issues
Performing preventive maintenance on audiovisual equipment
Keeping wellinformed on current technologies, best practices and industry standards

Essential Qualifications:

Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three years with audio visual and multimedia technologies, with a focus on classroom technology and event services
Good knowledge of industry standards for AV and classroom technology, videoconferencing, and web streaming services
Demonstrated experience in training faculty or professional clients in the use of AV and classroom equipment
Demonstrated experience with Crestron, Polycom, Logitech, DSPs, Digital/Media, and AV cabling and infrastructure
Demonstrated experience with video filming and editing skills
Experience with a variety of computer hardware and mobile devices (PC, MAC, iPhone, Android), particularly as it pertains to connecting to and using AV and classroom technology
Must have excellent troubleshooting and analytical skills
Demonstrated interpersonal skills under pressure
Demonstrated ability to work within a ticket system to manage assigned work
Ability to effectively handle multiple requests and assists, completing each in a timely manner
Ability to exercise good judgement, discretion, and tact
Ability to work effectively independently and as part of a team
Ability to lift/move computer, AV and network equipment. Ability to lift up to 25 kg from ground to waist level required

Assets (Nonessential):

Experience with ITSM ticketing software ServiceNow
CTS, CTS-D or CTS-I certification
Familiarity with the University environment, governance, and policies
ITIL foundations level (or higher) certification

To be successful in this role you will be:

Adaptable
Communicator
Motivated selflearner
Multitasker
Problem solver
Selfdirected

Closing Date: 11/08/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Information Technology (IT)

Lived Experience Statement
**This position works from 12:00 PM to 8:15 PM