Bilingual Customer Service - Mississauga, Canada - AppleOne

    AppleOne
    AppleOne Mississauga, Canada

    2 weeks ago

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    Description

    Role:

    Full time, in branch- NO HYBRID Option

    Hours:
    Monday to Friday 8:00am-4:00pm
    Training: 3 months of extensive training

    Start Date:
    within in 2 weeks or less if possible


    Candidate Fit:
    candidate will be supporting the Montreal and GTA market. They will support the dealer partners as well as VIP customers. Looking for someone who is willing to learn and has a positive attitude. Can work in a fast-paced environment.


    • Looking for someone who can collaborate and work well with a team.
    • Role is not just over the phone but on email as well so have to have great communication and email etiquette

    5 most important things to look for:

    • Order taking, placing orders, tracking parts, follow and communication with clients
    • 3 years of customer service experience-not call center

    PERKS:

    • Family oriented work environment
    • Opportunity to grow within the company and work with fun and dynamic people
    • Matched RRSP contribution
    • Comprehensive health benefits starting from day one of employment
    • Life insurance / LTD coverage; and more

    Job description:

    • Support customer base by responding to general inquiries, concerns, and technical issues.
    • Manage and evaluate customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
    • Resolve technical issues and schedule appropriate service appointments.
    • Manage reports from technicians, maintain customer and dealer data and ensure cases are updated and properly tracked in Salesforce.
    • Inquire and gather information and place warranty and chargeable orders; address and resolve customer and dealer inquiries regarding the status of service cases and any payment if applicable in a timely manner.
    • Analyze customers' feedback (e.g., problems, disputes) and make decisions and recommendations to resolve problems or place corrective actions.
    • Ensure that dealers and customers' experience is positive and maintaining a quality customer satisfaction level regarding the service journey of issue resolution as well as the resolution process.
    • Maintain a high level of customer service through professionalism, diplomacy, and sensitivity that depicts the company's image.
    • Performs miscellaneous job-related duties, cross training willingness.