Bilingual Intake Specialist - Remote, Canada - MSH International (Canada) Ltd.

MSH International (Canada) Ltd.

Verified Company

Remote, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Overview
The Intake Specialist will be the first point of contact for members requiring both medical and non
- medical assistance. You will be the first point of contact before having the case assigned to a Case Coordinator. The Intake Specialist duties includes but is not limited to helping members find health care providers, book appointments, and make travel arrangements. You will be responsible for communicating the available benefits to members, clients, and service providers.

Responsibilities

Provide assistance services to travelling members such as taxi, ambulance, hotel, and medical bookings etc.
Communicate with service providers around the world (request documentation, reports, invoices, etc.)
Update clients on progress of assistance provided to their members.
Assist members with their return home, when necessary.
Coordinate with various service providers.
Communicate relevant information to all key stakeholders in a timely manner (clients, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve best solutions.
Use the case management database to accurately input all case details, actions taken, and next steps.
Act as the link between policyholders and family members and medical and service providers and the insurance company.
Review and interpret benefits plans.
Confirm insurance coverage details to service providers and members.

Qualifications and Education Requirements

Bachelor's degree, diploma, in Business, Administration, Health Sciences, or a related field.
Intermediate level experience in Microsoft Word and Excel skills
Excellent verbal and written communication skills in English & French
Superior time management skills
Ability to work independently
Analytical and decisionmaking skills
Ability to communicate diplomatically
Ability to work in a fastpaced and dynamic environment

Preferred Skills