- Monitor and promptly respond to infrastructure alerts and user-reported issues.
- Oversee incident management processes, ensuring swift communication and resolution of problems.
- Facilitate root cause analysis investigations and implement corrective/preventative measures.
- Manage operational readiness during global market hours (North America, Asia, Europe), including weekend checks.
- Collaborate with development teams to drive operational excellence and improve system stability.
- Maintain up-to-date team knowledge and contribute to future-focused planning.
- Respond quickly to regulatory and compliance incidents.
- Coordinate with external vendors and exchanges to troubleshoot connectivity or market data issues.
- Execute production changes in line with strict change management protocols.
- Participate in business continuity and disaster recovery tests.
- Identify and implement opportunities to automate or streamline operational processes.
- 5+ years of experience in IT infrastructure or production management roles.
- Strategic mindset with a focus on tooling, automation, and process efficiency.
- Strong troubleshooting and analytical skills.
- Proficiency in Linux operating systems.
- Proficiency with relational databases and data querying.
- Scripting ability in Perl, Python, or UNIX shell.
- Experience with network diagnostics and real-time messaging protocols (e.g., multicast, TCP/IP, UDP, SNMP).
- Excellent verbal and written communication skills in English.
- Ability to work in a high-pressure, fast-paced environment and collaborate with global teams.
- Experience in the financial services industry or familiarity with trading environments.
- Knowledge of ITIL-based incident and change management practices.
- Exposure to monitoring tools and enterprise-level automation platforms.
- ITIL Foundation or other IT Service Management certifications (preferred but not required).
- Relevant technical certifications in Linux, networking, or scripting languages are a plus.
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IT Production Manager - Montreal - Compunnel, Inc.
Description
The IT Production Manager is part of a global team responsible for ensuring the performance, availability, and stability of applications and infrastructure that deliver critical IT services to various business lines at Client . This position offers a dynamic blend of technical and business challenges, providing the opportunity to gain deep expertise in both technology and financial services. The role supports a global, follow-the-sun support model, including weekend and off-hours coverage on a rotational basis.
Key Responsibilities
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Production Manager
Only for registered members Montreal, Quebec
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Production Manager
Only for registered members Montreal
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Gestionnaire, Production, Manager
Only for registered members Montreal
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Gestionnaire, Production, Manager
Only for registered members Montreal
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Gestionnaire, Production, Manager
Only for registered members Montreal, Quebec
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Gestionnaire, Production, Manager
Only for registered members Montreal
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Product Manager
Only for registered members Montréal, QC
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Product Manager
Only for registered members Montreal, Quebec
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Product Manager
Only for registered members Montréal, Quebec
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Product Manager
Only for registered members Montreal, Quebec
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Product Manager
Only for registered members Montreal, Quebec
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Product Manager
Full time Only for registered members Montreal
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Production Management
Only for registered members Montreal, QC
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Product Manager
Only for registered members Montreal, Quebec
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Product Manager
Only for registered members Montreal, Quebec
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Product Manager
Only for registered members Montreal, Québec, Canada
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Production Manager
Only for registered members Montreal, Quebec
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Product Manager
Only for registered members Montréal, QC
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Product Manager
Only for registered members Greater Montreal, Quebec
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Production Manager
Only for registered members Montreal, Quebec
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Product Manager
Only for registered members Greater Montreal Metropolitan Area