Client Service Representative - Toronto, Canada - WoodGreen Community Services

WoodGreen Community Services

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employment Type:

Casual, Bargaining Unit

Work Hours:

7 hours/week, Monday 9:00 am - 5:00 pm (Opportunity to pick up extra coverage/sick/vacation shifts as required)

**Work Setting: **Onsite

Salary:

E- $20.53

Application Deadline:

November 22nd 2023 by 11:59 pm

**Program Overview - Volunteer Services, Community Program Unit

Volunteer & Student Services is a central resource to the organization, recruiting, retaining, and recognizing over 1000 volunteers who dedicate over 20,000 hours each year.

This position reports to the Manager of Volunteer & Student Services.

It is responsible for delivering client reception service in person, by telephone and/or online at the 1st-floor front desk of the main reception at 815 Danforth Avenue and providing general clerical support to the Department.

What You Will Do

Receive clients and community members in person and/or by telephone at reception and provide professional, respectful and welcoming client services.
Assess the individual's needs and provide the client with information and referral to the center and agency resources to support them.
Identify potential crisis situation before they occur and take steps to deescalate minor situations and seeks support when necessary.
Develop and maintain information and referral binders/sheets on the Centre's programs and community resources.
Assist in client registration and appointment making.
Assist in data entry and compiling statistics.
Keep accurate and confidential records, including client intake forms and related documents.
Work with other Client Services Representatives to ensure ongoing coordination within and across units.
Collaborate and cooperate with other staff within the Department to ensure clients' success and integration in programming.
Engage in training and education to upgrade skills as directed by WoodGreen Community Services to fulfil the position's responsibilities.
Maintain all aspects of confidentiality relating to clients, volunteers, staff, community members and community partners.
Ensure the antiracism objectives and community development principles of the organization are respected and followed.
Perform other related duties as required from time to time.

What You Bring to the Team

Community Worker Diploma, Social Services Diploma, Human Services Counsellor Diploma or equivalent 2year college diploma.
Customer Service certificate is considered a strong asset.
Minimum of one (1) year of experience working in the community service sector.
Minimum of one (1) year of experience with multistakeholder engagement in the community service sector.
Minimum of one (1) year of experience with data entry.

What Will Set You Apart

Knowledge about the needs of new immigrants
Understanding of programs and services within WoodGreen.
Demonstrated customer service skills.
Cultural sensitivity and ability to deal with clients and volunteers from diverse backgrounds.
Ability to handle crises and seek appropriate support when required.
Strong ability to work with teams.
Strong English language skills, both verbal and written, with the ability to communicate effectively.
Good Computer Skills.
Solid interpersonal and relationshipbuilding skills and demonstrated sound judgment with the ability to maintain confidentiality.
Demonstrated flexibility, creativity, and initiative.
Second language(s) an asset.

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