Night Auditor - Toronto, Canada - Germain Hotels

Germain Hotels

Verified Company

Toronto, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are a dynamic night owl, you show initiative and acute organizational skills, you love learning, you are people-oriented, you have an exceptional disposition, and you enjoy working with a passionate team: this job is for you

JOB SUMMARY

Under the supervision of the Guest Service Manager, the Night Auditor is responsible for the processing of arrivals and departures, registering the day's transactions and correct all errors.

The Night Auditor is responsible for all emergencies during his work shift. In addition, the Night Auditor takes care of all Guest Service Agent responsibilities occurring during the night shift.

WHAT WE OFFER

A percentage of the group insurance is paid by the employer for full time employees
Promotional rate to discover Germain Hôtels properties through Canada
Opportunities to develop your career within a growing company across Canada
Access to the hotel gym
Employee referral program
Employee Assistance Program for team member and their family

YOUR ROLE

Provide an exceptional level of customer service
Check in and out guests, answer phones and take reservations
Respond to guest comments, requests and emergencies
Execute accounting tasks related to night audit:
Reconcile accounts
Balance cash drawer and log receipts
Investigate and resolve outofbalance accounts
Keep accurate financial records and ledgers
Prepare night audit reports and forward to Management
Ensure onsite security of property and guests overnight
Report followup to the team members on the next morning shift
Be discreet and respect confidentiality in regards to guests
Any other needed task as requested by Management

YOUR PROFILE

Previous Front office or Night Auditor experience an asset
Experience with hotel Property Management Softwares (Opera PMS an asset)
Able to manage unpredictable situations showing creativity and professionalism
Good problemsolving and organizational skills, ability to multitask, sense of responsibility, initiative and autonomy are essentials
An eye for detail and job well done