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    Front Desk Manager - Vancouver, BC, Canada - Arts Umbrella

    Arts Umbrella
    Arts Umbrella Vancouver, BC, Canada

    2 weeks ago

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    Description

    Employment Type:
    Full-time position (5 days per week)

    Location:
    About Arts Umbrella

    Arts Umbrella is where young artists ages 222 cultivate their creativity in Art, Design, Dance, Theatre, Music, and Film.

    As a non-profit organization for arts education, we believe that art is powerful. Powerful enough to change a childs life in incredible ways.

    When young people connect with the arts, they gain self-confidence, develop self-discipline, and discover creative expressionqualities they carry with them for life.

    Arts Umbrella has three locations in Vancouver and Surrey, as well as donor-funded programs at schools, community centres, neighbourhood houses, and healthcare facilities across Metro Vancouver.

    We serve nearly 20,000 young people every year, with 77% participating in donor-funded programs.

    In April 2021, Arts Umbrella moved into a new home on Granville Island.

    It is our mission to be a leader in arts education for young people; to build community and deliver profound life experiences through our commitment to innovation, excellence, and inclusivity.

    Reporting to the Chief Operating Officer, the Front Desk Manager is responsible for supporting the students and family experience from registration through everyday activities.

    Front Desk/ Student Services Management
    As a member of the administrative management team, contributes to planning and implementation of strategic initiatives relating to registration, customer service, and safety
    Demonstrates and reinforces customer service standards on an ongoing basis
    Responds to any customer service complaints escalated from frontline staff, collaborating with relevant departments on solutions where necessary
    Provides day-to-day coaching and mentoring of Front Desk/Student Services staff
    Employs best practices in staff recruitment, onboarding, and management, including performance management for all full-time and permanent part-time Front Desk/Student Services staff
    Meets with Programming teams monthly to understand upcoming events, programs, and other details relevant to Student Services work
    Working with the COO, helps develop and manages department annual budgets
    Builds and/or approves Front Desk/Student Services schedule
    Participates in both developing and ensuring departmental adherence to organizational policies and procedures, including building safety protocols


    Facilities Support:
    ~ Supports the COO in all Facilities related Operations activities at all AU locations

    Works with Programming teams on class cancellations, managing the execution of student communications

    Three (3) to five (5) years of experience in a Customer Service ideally one to two years of supervisory experience
    Advanced interpersonal skills, able to relate to multiple stakeholders, including children
    Basic budget management skills
    Intermediate project management experience
    Proficient in Microsoft office suite
    Experience in database management

    Diversity & Inclusion
    Arts Umbrella is dedicated to promoting diversity and inclusion. Diversity and inclusion in our organization means fostering a workplace in which individual differences are recognized, appreciated, and respected.

    We actively seek applications from Indigenous peoples, visible minorities, persons with disabilities, people of all sexual orientations and genders, and others with knowledge in diversity and inclusion to help us strengthen our commitment.

    No phone calls please.
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