Renewals Specialist - Toronto, Canada - Enghouse

Enghouse

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a
Renewals Specialist for Enghouse Transportation and Public Safety.

What we do:

The Role:

The Renewals Specialist will be an individual contributor, who will work in a collaboration setting.

This role will be responsible for maintenance renewals, renewal tracking, order management, data, and financial modeling of the maintenance & support quotes.

This role will be cross-functional supporting Project Managers, Customer Support Managers, and Customer Success Managers.

Success in the role requires a team player approach, the ability to work across organizations with disparate needs, creativity, and original thinking to proactively identify new and different approaches to analyzing data and to synthesize multiple information sources to generate fresh insights.

What you will be doing

Partner with the Customer Success Manager and Customer Support Manager to close renewals in a timely manner
Prepare maintenance and support proposals, including renewal rate calculations and initial contract preparation.
Secure Purchase Orders (PO) for support renewals and provide to finance for billing.
Work closely with finance to ensure financial and contract details compared to the ISM database are accurate
Respond to questions from customers and internal teams on any aspect of a renewal
Manage & track maintenance and support billing, supplier cost data, payable invoices & contracts in coordination with finance
Reconcile monthly recurring expenditures
Renew thirdparty components and external contractor contracts in a timely manner
Submit Subcontractor Compliance reports as applicable
Distribute monthly thirdparty usage reports to partners and finance
Prepare and manage weekly reports outlining backlog and renewal KPIs

What you bring:

Minimum of 7+ years experience in renewals and sales operations roles
Expert knowledge of Microsoft Excel and prior experience with modeling and analysis is essential in performing the role successfully
Team player: experience working across functions to deliver customer and clientfacing proposals
Experience performing data analysis, modeling, and/or financial analysis to support or drive business decisions
Experience with software technology business is preferred
Transit experience is considered an asset
Able to prioritize requests based on importance and timing for key decisionmaking or events
This position is remote and based in Canada

What we offer:

Competitive Salary

Growth opportunities

Benefits and vacation

Work-life balance

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities if requested._

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal-opportunity employer.

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