End User Support Specialist - Burnaby, Canada - Happy Planet Foods Inc

Description

ROLE:
End-User Support Specialist


REPORTS TO:
IT Operations Manager


LOCATION:
Burnaby

We are looking for an
End User Support Specialist to join our IT Team Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset tracking, and end-user training.

Opportunities

This is a very exciting time for the IT Team as we continue to grow and expand The main challenge is to ensure the smooth daily IT operations of the end-user community while advancing best practices allowing the enterprise to scale and grow.

Additionally, this provides opportunities to showcase your hands-on technical experience and your fantastic people skills with technical and non-technical end-users.

Here is who you are
-
Drive & Motivation_

• You want to join a team where you can learn and develop new skills
• You are motivated by challenges and willing to put in extra efforts to get the job done
• You find customer service quite rewarding

-
Character & Abilities _

• You can effectively communicate technical and nontechnical concepts to varied audiences
• You have strong analytical skills, problems solving, organizational and an attention to detail
• You have a positive attitude and ability to stay calm under pressure
• You have entrepreneurial spirit for startup environments and a flexibility to changing needs
• You are organized, efficient, multitasker and meet your deadlines

-
Knowledge & skills_

• You have strong customer service and interpersonal skills
• Network fundamental knowledge and experience troubleshooting networks
• You have strong oral and written communication skills

-
Experience_

• A diploma in Information Technology, a BSC in Computer Science or equivalent work experience
• 3+ years experience in an IT help desk environment working directly with endusers
• 3+ years experience and strong knowledge of PC laptop and desktop hardware
• 3+ years experience in current Microsoft environments: PC and Server OS and Exchange/Outlook
• Handson experience in computer imaging and server administration

-
Nice-to

• Have _
• MSCE or equivalent certification
• Experience with SaaS and Cloud business solutions
• Knowledge of Linux
• Bilingual: French

things you will do

• You will work closely with the enduser community to assess and resolve IT issues or escalate to more technical resources when needed.
• You will execute IT procurement for enduser software and hardware following corporate standards
• You will liaise with partners and system vendors to resolve enduser issues, being their technical advocate
• You will relentlessly pursue understanding new technology to advise the business on best practices and continuous improvements
• You will assist with IT admin tasks to help support the IT Team

OTHER

• You must be flexible for afterhours calls for critical support situations or projects
• You may be required to travel across Canada on an infrequent adhoc basis

Job Types:
Full-time, Permanent


Pay:
$60,000.00-$72,000.00 per year


Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Profit sharing
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• IT help desk environment: 3 years (preferred)
• PC laptop & desktop hardware: 3 years (preferred)

- current Microsoft environments: 3 years (preferred)

Work Location:
Hybrid remote in Burnaby, BC