Deskside Support Analyst - Mississauga, Canada - Stack IT

Stack IT

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Must have worked on Golden/VIP Tickets

Monitoring key IT infrastructure, collaboration and audiovideo components and notifying and escalating to internal IT teams or external vendors as required to ensure continuous operation.
Acting as an IT liaison during major incidents and outages and ensuring timely and accurate business communications.
Improving processes and services as required to ensure a high level of organizational satisfaction
Providing guidance to LoB regarding IT policies and procedures and utilizes knowledge of relevant IT areas to help them navigate the IT landscape in order to meet their needs
Performing IMAC (Install, Moves, Adds, Changes) related tasks as assigned
Performing preventative maintenance, including testing of collaboration and AV related infrastructure
Creating and maintaining systems and process technical documentation and ensuring that is up to date
Provides knowledge transfer and mentoring to other team members as required
Producing statistics and management reports to show performance against SLAs, analysis of incidents trends

Job Types:
Full-time, Permanent

Salary:
$60,000.00-$65,000.00 per year

Benefits:

Flexible Language Requirement:

Schedule:

Supplemental pay types:

pay

Ability to commute/relocate:

Mississauga, ON L5N 6M1: reliably commute or plan to relocate before starting work (required)

Experience:

Iphone Troubleshooting: 2 years (preferred)

Video Troubleshooting: 2 years (preferred)

Work Location:
One location

System Administrator