Trilingual (English/cantonese/mandarin) Credit Card - Markham, Canada - TD Bank

TD Bank

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

418170BR

Call Center

Markham, ON

August 29, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.

You'll help deliver a legendary experience to our business, our customers' lives and our communities.

Job Details

Markham Credit Card Contact Center Representative

What You'll Do
You are the voice of TD and your role is to:

Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD.

Who You Are

You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.

You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

What We Offer
As part of our Contact Centre team, you will:

Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Job Requirements

Experience, Education, and Language Requirements

High School Diploma,
Undergraduate degree and/or 1+ years relevant experience
Fluent in English, Cantonese, and Mandarin

Additional Information

Your Commitment
Location Steeles Avenue East, Markham Ontario (or other location)

Training Commitment (Full time hours)

Training is scheduled at 37.5 hours per week. Training is generally scheduled between 12:00pm-8:00pm or 2:00pm-10:00pm. You must be able to accommodate either schedule for 8 weeks. Training takes place onsite for up to 60 days.

Scheduling Commitment
Full Time - Full Flexibility between business hours, Monday to Sunday 7AM-12AM. Schedules vary.

Hybrid Work Eligible:
This is NOT a fully remote work position.

You will begin your employment at the above location, once you reach the criteria of the work from home program, which includes but is not limited to a quiet workspace, minimum internet bandwidth, and tenure guidelines, you maybe provided the opportunity to transition to work from home.

Employees are still required to work onsite at Markham Contact Center few times each month.
Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive cultur