- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
- Client focused – engagement of clients that is focused on relationship building over the long term and encouraging client loyalty
- Analysis – Exercise decision making skills while reviewing customer's profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our client's privacy.
- Data Collection – Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.
- Collaboration – Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other teams to compile data, complete investigation, reach resolution and share best practices.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You engage with your heart and mind . You care about people and respect different perspectives. You listen to and learn from the experiences of others.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way
- You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
- Bilingualism in both English and French is a requirement.
- Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
-
Enquêteur Principal, Crimes Financiers Et
2 weeks ago
Business Development Bank of Canada CanadaViens faire banque à part. · Choisir BDC comme employeur, c'est évoluer dans un milieu de travail sain, inclusif, riche de compétences et qui met de l'avant les meilleures conditions pour rassembler des équipes uniques où le pouvoir d'agir est réel. C'est aussi être au centre de ...
-
Technicien Analyste
1 week ago
Banque Laurentienne Canada**Technicien Analyste - Centre Anti-Fraude (Temps-Partiel)**: · - Montreal- Banque LaurentienneTemps partiel mars 2023**Banque Laurentienne. Voir au-delà des chiffres** · **Construire une institution financière meilleure et différente** · Avantages Financiers · Environnement de t ...
-
Eqd Flow Trade Support
3 weeks ago
Tekwissenllc Canada**Overview**: · TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and C ...
-
Advisory Agent
2 weeks ago
Desjardins CanadaAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...
-
Advisory Agent
1 week ago
Desjardins CanadaAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...
-
Agent(E) - conseil - Expérience Membre Et Client
2 weeks ago
Desjardins CanadaChez Desjardins, on croit à l'équité, à la diversité et à l'inclusion. Nous nous engageons à accueillir toutes les personnes, à les considérer et à les valoriser pour ce qu'elles sont, à nous enrichir de leurs différences et de leur unicité et, surtout, à leur offrir un environne ...
-
Desjardins CanadaChez Desjardins, on croit à l'équité, à la diversité et à l'inclusion. Nous nous engageons à accueillir toutes les personnes, à les considérer et à les valoriser pour ce qu'elles sont, à nous enrichir de leurs différences et de leur unicité et, surtout, à leur offrir un environne ...
-
Agent(E) - conseil - Expérience Membre Et Client
3 weeks ago
Desjardins CanadaChez Desjardins, on croit à l'équité, à la diversité et à l'inclusion. Nous nous engageons à accueillir toutes les personnes, à les considérer et à les valoriser pour ce qu'elles sont, à nous enrichir de leurs différences et de leur unicité et, surtout, à leur offrir un environne ...
-
Advisory Agent
1 week ago
Desjardins CanadaAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...
-
Sagen CanadaSommaire du poste · Relevant de la directrice, Contrôle de la qualité et prévention de la fraude, l'analyste principal(e) bilingue, Enquêtes de fraude, est responsable d'effectuer des examens complets des demandes d'assurance prêt hypothécaire afin d'appuyer la détection et la pr ...
-
Agent (E) Des Pertes
4 days ago
Rennaï Canada**LE POSTE DÉBUTE LE 15 JUILLET 2024 ET LA GRANDE OUVERTURE AURA LIEU LE 15 AOÛT 2024.** · Découvrez Rennaï, votre destination pour une beauté et des soins personnels modernes. Avec une approche à 360°, nous vous aidons à cultiver le bien-être, offrant des produits de qualité et ...
-
Fiera Capital CanadaChez Fiera Capital · Nous investissons dans la création d'une culture qui permet à nos employés de se sentir appréciés, pris en charge, vus et entendus. Notre approche de l'expérience employé est adaptée à vos besoins et vos ambitions: · - Votre expérience inclusive : Nous nous e ...
-
Advisory Agent, Member and Client Experience
1 week ago
Desjardins CanadaTemporary position for 12 months (On call) · The work mode arrangement for the position is full-time on site · As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure th ...
-
Internal Auditor, Regulatory Compliance and
5 days ago
Desjardins CanadaAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...
-
Advisory Agent
3 days ago
Desjardins CanadaAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...
-
Advisory Agent
4 days ago
Desjardins CanadaAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...
-
Advisory Agent
2 days ago
Desjardins CanadaAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...
-
BMO Financial Group Canada1250 boul Rene Levesque Ouest Montreal Quebec,H3B 4W8 · Provides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of specialists and relationship managers. Provides technical expertis ...
-
Urgent Search Quality Assurance Analyst
22 hours ago
Go Sales CanadaWe are seeking a meticulous and adaptive Quality Assurance Analyst to join our team. This role involves critical evaluation of sales practices, ensuring compliance and integrity within our sales processes. If you have a keen eye for detail and a passion for upholding standards, w ...
-
Senior Fraud Data Analyst
3 weeks ago
Apollo CanadaAbout the role: · The Sr. Fraud Data Analyst is a key hire that will shape the future of Apollo's fraud and customer account security programs through data analysis and attribution techniques. While experience in behavioral fraud analytics is preferred, our team has successfully ...
Analyst, Fraud Controls - Canada - Canadian Imperial Bank of Commerce
Description
Analyst, Fraud Controls - Bilingual page is loaded
Analyst, Fraud Controls - Bilingual
Apply locations Toronto, ON Fredericton, NB Regina, SK Halifax, NS time type Full time posted on Posted Yesterday job requisition idWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What you'll be doing
As a member of CIBC's Fraud Operation Contact Centre team, the Fraud Agent will monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
Our Contact Centre is open Monday to Sunday, between the hours of 7:30am to Midnight . This is a full-time role, we'd like you to be flexible between these hours.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours' notice for any business-related purposes.
Agent @ Home Program Requirements
How you'll succeed
Who you are
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
*Subject to plan and program terms and conditions
What you need to know
Job Location
Toronto 750 Law Ave.W., EGEmployment Type
RegularWeekly Hours
37.5Skills
Call Center, Client Relationship Management, Communication, Credit Card Fraud, Customer Experience (CX), Outbound Calls, Work CollaborativelyAt CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr
