Edmonton- 3rd Party Collection Agent/debt Counsellor - Total Credit Recovery Limited

Total Credit Recovery Limited

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're looking for
Junior, Intermediate, and Senior 3rd Party Debt Collection Agents/ Debt Counsellors to work from the comfort of their home in the Toronto area.

Ideally, you will possess strong communication skills, be computer savvy, and be confident in your ability to speak to debtors regarding payments.

Prior experience in collections is not required for a junior role.

In order to be eligible for employment, you must reside in a reasonable commuting distance to the TCR office in Edmonton in order to pick up your equipment.

Compensation in this role consists of an hourly wage, plus performance-based bonuses/commission/incentives. Base rate of pay is commensurate with experience.

Responsibilities:

Contact consumers via the telephone to arrange payments for past due accounts
Assist clients by proposing solutions to address financial objectives such as, debt management
Research and evaluate consumer's financial status, credit and ability to repay the loan
Complete initial trace work using online tools and account systems
Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
Complete credit and loan information
Clearly and concisely document the details of each call
Request statements on delinquent accounts and forward irreconcilable accounts for legal action
Review and update credit and loan files
Other duties as assigned

Requirements:

Clear criminal background check
Able to work evenings and/or weekends on a rotating basis
Secure enclosed space to work from home in
Reliable highspeed internet connection
Cell phone compatible with DuoMobile App for 2FA
Excellent communication skills
Negotiation skills
Drive and ability to meet targets
Ability to stay calm
Experience in a call centre environment also an asset

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Fluency in French is also considered an asset.

About Us
Total Credit Recovery (TCR) is the largest Canadian-owned debt collection agency.

With over 43 years in business, we represent some of the largest banks, credit cards, cell phone providers and government institutions.

Our mission is to be the model of integrity, innovation and service delivery excellence in the Canadian receivables management industry.

Currently, we hold 4 offices across Canada and over 300 active employees. TCR prioritizes regulatory compliance, audit, and controls.

We have full biometric security systems, and are
ISO 27001 and
PCI-DSS 3 certified, and are a
federally registered protected B-level facility.

Total Credit Recovery Limited is proud to be an equal opportunity employer.

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