Floor Manager - Smithers, Canada - Roadhouse Smithers

Description

Floor Manager
Location:
Smithers, BC, Canada

Full-time - 5 shifts per week, Wednesday - Sunday. Weekends mandatory mixture of brunch & dinner shifts


About Us:

We are a family-owned 100-seat upscale casual restaurant that specializes in serving internationally-inspired comfort food with craft cocktails and a tailored wine list.

Our commitment to quality ingredients and handmade dishes sets us apart, and we strive to provide the best dining experience in Smithers.

The Floor Manager plays a crucial role in ensuring the smooth and efficient operation of the restaurant floor. They are responsible for overseeing the front-of-house staff and ensuring a high standard of service. This position is pivotal in maintaining a positive dining experience for our valued customers.


Customer Service:

• Greet and welcome guests, ensuring they have a memorable dining experience.
• Address customer inquiries, concerns, and requests promptly and professionally.
• Monitor and ensure the quality of service provided by the frontofhouse staff.

Staff Management:

• Supervise and train waitstaff and other frontofhouse personnel.

- help with creating staff schedules and manage labour costs effectively.

• Monitor staff performance, provide feedback, and implement performance improvement plans.

Operations:

• Coordinate with the kitchen and bar staff to ensure efficient service and food delivery.
• Manage reservations, seating arrangements, and waitlists during peak hours.
• Monitor and maintain cleanliness and organization of the dining area.
• Eye for detail ensure a high level of maintenance is kept

Quality Control:

• Ensure food and beverages meet our highquality standards.
• Address and resolve any servicerelated issues to ensure guest satisfaction.

Compliance and Safety:

• Enforce health and safety regulations and ensure staff adherence.
• Monitor compliance with alcohol service laws and responsible beverage service.

Communication:

• Act as a liaison between frontofhouse and kitchen staff & facilitating smooth communication.
• Report to the general manager and provide feedback and suggestions for improvement.

Qualifications:

• Proven experience in a supervisory or management role in a restaurant.
• Strong interpersonal and leadership skills.
• Excellent communication and problemsolving abilities.
• Knowledge of food and beverage service procedures.
• Familiarity with restaurant software for reservations and point of sale we use TouchBistro

Benefits:

• Competitive salary & a great place of employment
• Staff meal discounts and other perks.
• A positive and dynamic work environment.
• Opportunities for growth and advancement within the organization.

Job Types:
Full-time, Permanent


Salary:
$17.00-$20.00 per hour


Expected hours:
per week


Benefits:

• Discounted or free food
• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Holidays

Supplemental pay types:

• Tips

Education:

• Secondary School (preferred)

Experience:

Microsoft Office: 1 year (preferred)

• Retail management: 1 year (preferred)

Language:

• French (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Smithers, BC V0J 2N0 (required)

Ability to Relocate:

• Smithers, BC V0J 2N0: Relocate before starting work (required)

Work Location:
In person